Tapas Kumar Mandal

Experience

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  Godrej Sara Lee Ltd.

  Mar 2005 - Mar 2006

  Software Implementer/Tester

  Godrej Sara Lee is a joint venture company between the Godrej Group, India and Sara Lee Corporation, USA. It is the world's largest manufacturers of home insecticides.Hired to test and implement S&D module of ERP in their CFA’s. Also assigned the responsibility of planning and monitoring software implementation project for distributors in eastern region.Projects Handled:• MFGPro / Progress (ERP)o Core team member of implementation team for sales and distribution module.o End-to-end system testing and identification of bugs to be fixed. o Analyzing efficiency factor of the system.o Requirement gathering on functional specifications related to CFA activities and customization.o Working closely with end users to continually impart training and knowledge about changes.• STOCKY (Billing & Stock Maintenance software for Distributors by Botree)o Planning and monitoring the progress of installation of Stocky at distributors’ point for entire eastern region.o Working closely with sales team and distributors for effective and efficient implementation.o Presenting project summary to ASMs and GM.• CPFaR (Collaborative, Planning, Forecasting & Replenishment)o Imparting training to field officers & distributors.o Keeping track of stock maintenance activity of distributors for eastern region.o Working as site administrator for eastern region. Show less

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  Hughes Communications India

  May 2006 - Oct 2009

  Coordinator / Technical Support

  • Manage overall technical infrastructure of a study center.• Facilitate testing and implementation of new software/updates and application/network troubleshooting.• Maintain and troubleshoot web-based e-learning real-time multi-point software (Client End), used for management courses by premier institutes (IIMC, IIMB, XLRI, MAHE, IIFT, IIMK, IITD) to ensure smooth reception of voice, video and data.• Training classroom coordinators across eastern region (s/w installation/maintenance/troubleshooting).• Interfacing with various departments and management for resolution of regular/critical issues.• Working as ‘Learning Management System / Academic Information System’ Administrator.• Maintain excellent relationship with customers through excellent interpersonal skill, communication skills, efficient and timely resolution of problems and queries.• Analyze data and presenting reports to national manager within regular time frame. Show less

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  In4Velocity Systems

  Jun 2010 - Jul 2017

  Sr. Client Services Engineer (ERP)

  In4velocity is a leading Real Estate ERP solution provider company with their presence across India.• Manage the project plan and implementation, including all phases, activities, milestones, tasks, deliverables, and dependencies.• Successfully resolve client queries; Analyze and troubleshooting issues; and present workable solutions to clients to meet their requirements.• Document new requirements given by clients, identify impact to other project implementations and closely work with the Product Management teams to identify options and recommendations.• Provide training to client resources on product functionality, Admin configuration, setups and workflows.• Interface with key stakeholders in the client organization and the product champion to address their queries, provide the right information, and represent company in a positive manner utilizing exceptional customer service skills.• Establish credibility and build effective relationships with client contacts.• Handle multiple clients, manage competing priorities, and meet scheduled completion dates. • Keep up to date with new feature enhancements in the product and timely communicate to all client contacts about the product upgrades.• Performing all technical jobs of uploading master data, developing new reports, financial reconciliation of reports at period end, parallel run support. Show less

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  Icertis

  Jul 2017 - Aug 2021

  Senior Functional Consultant

  Icertis is a leading global enterprise contract management platform.

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  KPMG India

  Aug 2021 - now

  Assistant Manager