Rajesh Wasnik

Experience

• 

  AKC DATA SYSTEMS PVT LTD

  Jan 2006 - Nov 2009

  Asset. Manager IT.

  Worked as a Asset. Manager IT..Managing and maintain VMware Infrastructure on HP blade servers.Established in house Desktop support team.Vendor Management . Data center management.

• 

  Tech Mahindra

  Nov 2009 - Aug 2015

  Operations Lead

  Working as a Team lead with Techmahindra,Having more then 12 years experience.Providing infra management support to AT& T US based client.Microsoft Windows support

• 

  DXC Technology

  Aug 2015 - May 2021

  Team Lead

  1. Providing support to 2000+ servers having Microsoft and VMware environment.2. Working as a SME and Team lead. 3. Attending internal and client calls.4. Resolving major outages in account.5. Working on Incident Management, Change Management through client Standard Ticketing Tool (Snow) following ITIL Process.6. Managing Virtualization Environment using VM Ware ESX 6.x, Virtual Center7. Access privileges, Managing File Server, Managing Print Server.8. Managing server builds and decommissioned. 9. Managing patching in environment through IBM IEM tool10. Managing Physicals servers (HP /iBM)11. Working up to client satisfaction and met SLA's. Adhere to internal and Client process and policies.12. Whenever there is escalation of any SA's , I jumped into that and worked until its closure.13. Planning of Activity & preparing Action plan and raising change request.14. Preparing project management document. Preparing roster for team members.15. Doing Ticket auditing, Change request analysis, Ticket ageing analysis and incident reductions.16. Providing trainings to team mates about project process and technical issues Show less

• 

  Accenture

  May 2021 - now

  Associate Manager