Janet Mutua

Experience

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  AFRICA MERCHANT ASSURANCE CO LTD

  Jan 2000 - May 2009

  UNDERWRITING ASSISTANT

  AMACO ) AFRICA MERCHANT ASSURANCE CO LTDSECRETARY (2000-2002) • Setting up and managing branch office• Front office management• Office correspondence• Switchboard and telephone operations• Filing and registry management• Cashiering and petty cash management ACCOUNTS CLERK (2002-2005) • Cashier for all payments and premiums• Book keeping for all accounts receivable and payable• Updating on insured’s commission payment• Impress and petty cash management• Debt collection • ADMINSTRATION ASSISTANT (2005-2008 • Coordination of all office departments• Communication with all branches for extensions and renewals• Office correspondence• Organizing for business meetings with agents and brokers UNDERWRITING ASSISTANT (2008-2009) • Advising clients on insurance options• Quotations and preparation of proposal forms• Preparation of all summary transmittals for weekly businesses• Part preparation of policy documents • Follow up on agents and brokers• Implementation of underwriting company policies • Communication with all agents and brokers on any insurance policy changes or relevant information• Preparation of renewal documents• Advising the office on performance of proposed policies and terms• Claim registry management and follow up• Motor vehicle assessment arrangement Show less

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  MASTRADE HOLDINGS

  Jul 2009 - Nov 2009

  ADMINSTRATOR

  ADMINSTRATOR • Ensuring smooth operations of the company operation• Liaising with all intermediaries to ensure they have their full supply of Newspaper/Magazines order• Advice on any changes regarding intermediary supplies and order for the day’s trading period• Preparation of accounts payable and receivable• Management of the imprest• Banking • Commission/remittance of statutory payments in conjunction with the Accountant

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  VICTORIA INSURANCE BROKERS

  Nov 2009 - Oct 2010

  ADMINSTRATION ASSISTANT/ASSISTANT UNDEWRITER

  • Managing the Branch office• In-charge of daily office operations • Handling all underwriting activities, quotation, claims and registry management• Marketing and Sourcing business for the Branch office• Correspondence with clients, insurance companies and the Head office• Handling all financial aspects at the branch level, banking, imprest management, managing accounts receivable and payable.• Communication and implementation of IRA rates and advice on any changes Show less

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  CIC INSURANCE GROUP

  Dec 2019 - now

  Branch Manager

  • Customer care and relationship officer• Risk assessment and evaluation• Sales and marketing• Administration and branch operation coordination• Product information dissemination and monitoring • Intermediary recruitment and management• Underwriting and policy schedule generation• Claim analysis and settlement• Cost leadership and resource management for sustainability• Business growth and retention • Hotel and travel booking for top officers on official duty Show less

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  CIC Insurance Company

  Jul 2023 - now

  Branch Manager

  • Generate revenue in the branch across all subsidiary lines;• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives;• Recruit, train and motivate intermediaries;• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders meetings and seminars;• Conduct Business promotions in liaison with PR staff;• Open up new markets and distribution channels including local check offs for Ordinary Life;• Identify and facilitate Branch Human Resource requirements including recruitment, appraisal, career development and resource planning, in liaison with the HR department and Regional Manager;• Enforcing of credit control compliance;• Manage loss ratios in the branch within the set limits;• Make interventions in the branch to maintain the established customer service standards;• Consistently monitor and provide market intelligence and identify potential for both business acquisition and strategic planning;• Enforce prudent underwriting standards in the branch and facilitate claims documentation process and• Keep track on new relevant development in the branch and provide intelligent feedback to GM Distribution and Marketing. Show less