Vladislav Gatev

Experience

• 

  Hewlett-Packard

  Jan 2009 - Apr 2019

  End-to-end accountability for the Incident Management process, standards and strategic direction of the process; Having the appropriate level of authority within the organisation to ensure the success of the process; Working with the Reporting team to ensure the collection and reporting of World-Wide Incident Management metrics; Reviewing the effectiveness and efficiency of the Incident Management process; Directing Global Process Leadership team (GPLT) for changes to the Incident Management process Show less

  • Incident Management Account Process Lead

    Apr 2014 - Apr 2019

  • Critical Incident Manager

    Dec 2011 - Mar 2014

  • Remote Support Specialist

    Dec 2009 - Nov 2011

  • Technical Support Analyst

    Jan 2009 - Dec 2009
• 

  DXC Technology

  Apr 2014 - Mar 2019

  Account Process Manager

  End-to-end accountability for the Incident Management process, standards and strategic direction of the process; Having the appropriate level of authority within the organisation to ensure the success of the process; Working with the Reporting team to ensure the collection and reporting of World-Wide Incident Management metrics; Reviewing the effectiveness and efficiency of the Incident Management process; Directing Global Process Leadership team (GPLT) for changes to the Incident Management process Show less

• 

  DXC Technology

  May 2019 - now

  Currently occupying the role of Scrum Master for a major client. I was tasked with implementing the Agile/Scrum way of work for a major client. This included staff training, guiding the team and organization on how to use Agile/Scrum practices and values to delight customers; Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks;Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization;Removing impediments or helping the team to remove impediments by finding the right people & ways to do so Show less

  • Scrum Master

    May 2020 - now

  • Senior Configuration Manager

    May 2019 - now