Bernd Turner

Experience

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  Household Credit Services

  Jan 1993 - Jan 1996

  Department Unit Manager

  Managed and supervised 30 Account Representatives.Personnel duties: maintained timesheets, personnel records; conducted interviews with prospective hires; trained new hires, completed performance appraisals and merit increases.Monitored each associate daily, making sure calls were properly made.Monitored and maintained dialer phone call campaigns, ensuring complete coverage. Troubleshoot any system problems with support group to maximize dialer efficiency.Daily review of employee statistics.Reviewed borrower card member complaints and took corrective action as needed.Reviewed settlement requests as it relates to charged off accounts.Reviewed accounts for legal action.Answered/handled all legal and bankruptcy questions.Supported Sr. Manager and other team leaders within the department. Show less

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  Third Federal Savings Bank

  Jan 1996 - Jan 1997

  Bank Collections Manager

  Supervised and maintained organization’s bankruptcy and foreclosure, mortgage, student loan, and installment loan portfolios. Orchestrated creation and implementation of default policies and procedures. Communicated directly with borrowers regarding loan modification requests. Created monthly statistical collection reports for submission to Board of Directors. Processed PMI claims.

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  GMAC Commercial Mortgage

  Jan 1997 - Jan 2005

  Oversaw reserve deposits and allocated fund releases according to loan documentation requirements. Implemented policies and procedures regulating release of funds. Managed remote team of 14 reserve and UCC analysts in US, India and Ireland.• Reduced company costs by transitioning reserve and UCC functions to offices in Ireland and India.• Implemented and maintained over 23,000 reserve trigger event items. • Reduced overall disbursement of borrower reserve funds from 14 to 5 business days, dramatically cutting borrower complaints and increasing customer satisfaction.• Developed and implemented training procedures for UCC and reserve departments used company-wide for new and existing staff members.• Cultivated employee trust; established workplace culture of open communication and teamwork. Show less Directed daily activities of 8 CMBS and Agency Default Asset Managers. Liaised with Special Servicers regarding specially serviced loans. Communicated directly with holders of Freddie Mac, Freddie Mae, and HUD-insured loans. Led inter- and intra-department training programs spanning Default Management, Client Relations, and Investor Reporting. Conducted weekly and monthly meetings to manage loan transfers to designated special servicers. Developed and maintained special servicing reports documenting loan transfers from GMACCM. Cooperated with internal and external legal departments as required. Tracked and oversaw all Property Protection Advance requests submitted by special servicers. Liaised with Vice President of Default Management regarding defaulted loans.• Improved operations by creating and implementing workflow procedures for default management teams assuring appropriate coverage of delinquent accounts.• Reduced delinquency rates from 2.5% to less than 1% through establishment of effective default procedures for staff and management teams.• Achieved 5 Lightning Awards for exceptional service. Show less

  • AVP- Reserve & UCC Manager

    Jan 2002 - Jan 2005

  • Supervisor - Default Management Unit

    Jan 1997 - Jan 2002
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  Capmark Financial Inc (Formely GMAC Commercial Mortgage)

  Jan 2005 - Jan 2007

  AVP - Asset Resolutions

  Served primary leadership role in assuring recovery of delinquent and defaulted Fannie Mae, Freddie Mac and HUD-ensured loans. Coordinated delinquencies, restructures, and possible loan assumptions in direct cooperation with Department of Urban Development, Freddie Mac and Fannie Mae, and borrowers. Coordinated efforts of outsourced teams in India handling spreadsheets and HUD MDDR system. Assured timely processing of all HUD 9250, 9807, and 92464 forms. Managed team of 2 Default Managers and 1 HUD Assignment Manager. Oversaw past due payment collections on daily basis. Reviewed and evaluated problem loans.• Created and implemented departmental procedures for handling delinquencies. • Controlled delinquency numbers within company’s entire loan portfolio, communicating directly with borrowers and investors regarding restructuring and modification terms.• Achieved 2 Lightning Awards for exceptional service. Show less

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  Berkadia Commercial Mortgage LLC (Firm Acquired Capmark Finance)

  Dec 2007 - May 2010

  Vice President - FHA Portfolio Manager

  Vice President, Portfolio ManagerEnsured profitability of FHA/HUD insured commercial mortgage loans. Oversaw activities of cross-functional management team including 2 Default Asset Managers, 1 HUD Asset Manager and 5 Client Relationship Managers. Directed asset management of top-level agency clients including HUD, Freddie Mac, and Fannie Mae. Created monthly delinquency spreadsheets for executive leadership and agency staff. Oversaw seamless transition of all HUD-insured loans from Capmark Finance to Berkadia Commercial Mortgage.• Introduced quarterly procedures assuring recovery of all outstanding legal advances due to assignment of HUD-insured loans.• Orchestrated monthly collection and resolution of over $30,000 in late fees due on monthly basis.• Led monthly HUD healthcare watch list meetings in partnership with Department of Housing and Urban Development; coordinated monitoring and identification of problem loans.• Built and maintained profitable relationships with HUD, Fannie Mae, Freddie Mac and other high-volume investors. Show less

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  Selene Finance LP

  Jul 2010 - Jun 2017

  Asset Manager

  Loss Mitigation Asset Manager: Managed a group of 15 Mortgage Specialists in a team ownership environment who are tasked with negotiating the resolution of an assigned portfolio of nonperforming assets. Assisted the management team in executing all strategies to minimize loss severity and frequency on an assigned mortgage portfolio. Also, was responsible for the interaction with the investor(s) to seek out approvals, to run specific mortgage campaigns and compilation of reports as needed.• Reviewed and approved loss mitigation strategies and disposition recommendations submitted by the Mortgage Specialists.• Assisted with the creation of an operations structure capable of executing the strategy, including but not limited to data management, reporting, refining functional and technical processes, etc.• Met individual and team goals to reduce loss severity by completing short sales, deed-in- lieu’s, consent to judgments, short payoffs and various other non-retention options which would help liquidate the loan.• Met individual goals regarding retention options such as reinstatements, forbearance plans, repayment plans, loan modifications and refinancing of loans.• Aligned the portfolio team’s daily activities to Servicing and the Asset Administration strategies.• Performed routine quality assurance reviews of loss mitigation transactions performed by the loss mitigation specialists to ensure adherence to investor and company policy.• Worked directly with other departments such as litigation, foreclosure, bankruptcy, customer service and modifications group.• Responsible for interviewing and hiring of new employees, ensuring proper training was completed, rewarding and disciplining of employees, addressing escalated complaints and resolving internal and external problems. Show less

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  Caneel Group LLC

  Jul 2017 - Sept 2018

  Asset Manager/Sales Manager

  Portfolio Asset Manager/Sales Manager Manage a group of 5 Loss Mitigation Specialists who handle a portfolio of residential mortgage loans which are severely delinquent. Communicate directly with Management, investors, servicing agents, Foreclosure and Bankruptcy firms for approvals on all work outs which include both retention and non-retention options. • Work directly with staff for approval on all loss mitigation options as it relates to either retention or non-retention of the asset.• Monitor call queues to ensure the staff is effectively making outbound calls as required.• Directly communicate with investors when required on all problem assets when workout approvals are needed.• Train staff as needed to ensure they are current on all policies, procedures and investor requirements.• Responsible for interviewing and hiring new staff as needed.• Work with our operations department on any problem assets that need special attention due to various issues that may arise when completing a workout. Show less

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  Rehab Financial Group, LP

  Mar 2019 - Jan 2020

  Underwriter
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  Newmark

  Jan 2020 - now

  • Vice President - Special Asset Management

    Jun 2024 - now

  • Assistant Vice President/Asset Management

    Mar 2023 - Jun 2024

  • Associate/ Special Asset Management

    Jan 2020 - Mar 2023