Tearsa Spear

Experience

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  HMS

  Jan 2010 - May 2011

  Subrogation Project Manager/Lead Case Worker

  Managed the MI casualty recovery program including employee training, prioritizing and assigning daily tasks, researching and selecting claims, mediating settlements for attorney-based recovery cases and overseeing case management.• Created reports for all month-end casualty reporting and organized reports for monthly invoicing.• Facilitated the weekly operations of a mass tort lien recovery program for 11 states and maintained relations between mass tort law firms and hms.• Regulated correspondence with insurance companies, law offices and Medicaid recipients to gather all vital information necessary to recover third party liability payments in a timely and efficient manner. • Prepared budget forecasts for quarterly budget figures based on recovery trends.• Executed job so well that I was given authority to run program, hire staff and received bonuses that were not given to anyone else in the company. Show less

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  Epitec, Inc./ AT&T Global Services

  Mar 2012 - Mar 2015

  Contractor (AT&T) Professional-Client Services Project/Program Management (Remote)

  Contracted to provide project support on specific project and promoted to provide business management for a large, multi-million-dollar account.• Initially assigned to a specific AVPN project for the Go-To-Market Hilton account. After nine months on the project, re-assigned to a large Go-To-Market account worth $120M dollars.• Planned, tracked and managed various project tasks and facilitated smooth project flows and ensured AT&T business objectives were met.• Led smaller workgroup within the AVPN team to ensure documentation and process integrity. Show less

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  AT&T Global Services

  Mar 2015 - Oct 2020

  Professional - Client Services Project/Program Management (Remote)

  Supported IBM Go-To-Market accounts as a Business Manager on the Lifecycle Management team. Manage daily business operations, including account on-boarding, SLA reporting, account analysis, process documentation and resolution of escalation issues for large, complex accounts.• Managed and participated in large, complex contract management including SOW and audit compliance, reporting and governance as well as other contractual, issue tracking and dispute resolution management on multi-million-dollar accounts.• Partnered with and provide support and direction to internal AT&T Centers of Excellence (COEs) relative to account governance and change and incident management to ensure customer needs are being addressed and met.• Produced and managed daily, weekly, and monthly SLA reports for client. Also created enhanced SLA and other stewardship reports for IBM customer.• Researched contract gaps and created processes, such as ticket scrubbing and billing reviews to fill those gaps, resulting in team value add and 20% increase in turnaround.• Spearheaded and performed billing review project for Go-To-Market Accounts that resulted in recovery of almost $2M dollars of revenue across four accounts.• Collaborated with international and various remote teams to accomplish vendor management, project escalation, onboarding background checks and management, service delivery and assurance.• Excelled in a fast paced, continuously changing environment and became a SME (subject matter expert) in many areas or account management, tools and processes.• Requested by AT&T executives to participate and lead task initiatives for service improvement plans for critical accounts. Show less

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  TEKsystems

  Jun 2021 - now

  Program Manager-DGI Asset Recovery Program