Vani Khanna

Experience

• 

  Aloha Management Consultancy

  Mar 2020 - Jun 2020

  Human Resources Intern
• 

  Shagardi Construction

  Dec 2020 - Jul 2021

  Human Resources Associate
• 

  Lakehead University

  Jun 2021 - Sept 2021

  Peer Mentor

  Worked as a volunteer and mentor to a group of new upcoming Lakehead students as a part of the Lakehead Makes Leaders program and recieved a certificate for the same. Furthermore, I assisted them in interaction based activities as well as guided them to achieve a smooth post secondary transition.

• 

  Michaels Stores

  Sept 2021 - Jun 2024

  • Assisted customers on the floor and played an important role at delivering great customer service• Managed cash transactions, picked items and packed shipment orders to be delivered• Worked with a team regularly to handle store operations

  • Customer Experience Manager

    Dec 2023 - Jun 2024

  • Service Team Member

    Sept 2021 - Dec 2023
• 

  H&R Block

  Feb 2023 - Jun 2023

  Client Service Professional

   Communicating with the Canada revenue agency to identify customer's legal status Approving tax refunds for customers and ensuring tax is refunded within the desired timeframe Providing analysis & potential long-term sustainable solutions to operational issues faced by the customer by coordinating with relevant sources Tracing all tax documents submitted by the customer as per the checklist to ensure that all necessary documents are submitted by the customer

• 

  TD

  Jul 2023 - Dec 2023

  Insurance Sales and Activation Specialist