Erin Caswell

Experience

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  Wellington Museum

  May 2009 - Jul 2009

  Exhibitions Intern
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  Christie's

  May 2010 - now

  Responsible for the strategic oversight of internal technology products and the talented team of Product Owners leading them.Drive and improve business value through ensuring alignment of digital, mobile and enterprise product initiatives to strategic priorities and improve employee experiences.Champion the simplification and digitisation of employee products to ensure commercial success.Responsible for overseeing governance of product design, roadmaps and delivery, ensuring business alignment and stakeholder engagement. Show less Developed a system/process training and internal support department from inception to being fully imbedded and successful within the business. The Training and Business Support team at Christie's provide contextual systems training and seamless support for auction departments globally. The Client Data Management team are a key quality assurance function for Christie's client database.Accountable for strategy, priority-setting, stakeholder management and ensuring team SLAs and KPIs are met, with an outward-looking focus to ensure industry best practice is embedded within the global team.-Supported business process changes and IT rollouts with tailored training and support-Supporting ED&I initiatives within and beyond my team in 2021 Show less Ensured a globally consistent approach, and worked with colleagues across the business to ensure the successful planning, development and delivery of important Operations initiatives.-Successfully implemented client-facing and business-facing resources to support enhanced KYC procedures-Supported a change in roles & responsibilities for post-sale shipping, including designing training-Managed a programme of simplification initiatives which focused on systems, processes, knowledge and empowerment to improve internal bottlenecks and external client experience Show less Regional head of the Business Support Group, as part of Christie's Global Service Centre. The Business Support Group is a centre of excellence for Christie's systems, centralising a number of processes to ensure accurate, compliant and timely entry of information across Consignment, Financial and Inventory functions. There are 20 team members working in London, processing requests across the Europe, Middle East, Russia and India region.Key roles and responsibilities:-Accountable for smooth running of all processes, point of escalation for the team and business-Stakeholder management-Process mapping and design-Implementation of projects and processes-Change management-Line management, development and coaching-Global workflow management Show less Responsible for coordination/project management of between four and eight auctions annually for the 20th Century Decorative Art + Design, Interiors, and Arms & Armour departments. Liaised between colleagues, internal departments, and clients to ensure that catalogue and sale deadlines were met, and provided high level client service and department coordination.Promoted to Senior Administrator in April 2014 with increased responsibility for financial coordination and reporting, and point of contact for six other administrators within the 20th/21st Century Culture team. Show less

  • Director, Head of Product Management & Delivery: Business Solutions

    Jan 2022 - now

  • Director, Global Head of Training and Business Support, Client Data Management

    Jul 2018 - Dec 2021

  • Global Operations Project Manager

    Jun 2017 - Jul 2018

  • Head of Business Support, EMERI

    Apr 2016 - Jun 2017

  • Business Support Manager

    Jul 2015 - Apr 2016

  • Business Support Supervisor

    Jun 2014 - Jun 2015

  • Administrator/Senior Administrator

    Mar 2011 - Jun 2014

  • Purchase Ledger Clerk

    Aug 2010 - Mar 2011

  • Administrator/Client Service Representative

    May 2010 - Aug 2010
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  Reinwardt Academie

  Mar 2015 - Nov 2016

  Organising Committee, Alumni Symposium 2016

  Member of the organising committee for the symposium 'Communities, Crises, Commerce: when can museologists make a difference in the world?', 10 November 2016.Key roles and responsibilities:-Development and execution of theme and agenda, programme of activities, engaging speakers and panel members -Chair of panel discussion on the subtheme of Commerce-Networking and promotion of event to alumni and wider community

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  COMCOL - ICOM International Committee for Collecting

  Oct 2020 - Dec 2022

  Editor COMCOL Newsletter