Experience

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  Tbo holidays

  Aug 2021 - May 2022

  Api support engineer

  1. Debugged 250+ API issues, achieving a 95% resolution rate using tools like Postman and SoapUI.2. Conducted training sessions for 100+ clients on API integration, enhancing client proficiency by 30%.

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  Tangentia

  May 2022 - Nov 2022

  B2b edi l2 support associate

  1. Resolved 300+ EDI-ERP tickets, achieving a 90% resolution rate.2. Improved task management efficiency by 20% through effective allocation and monitoring of team assignments.

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  Localiq | usa today network

  Feb 2023 - now

  Application support analyst

  1. Conducted in-depth debugging and root cause analysis for 2000+ application-related issues, implementing solutions to enhance user experience.2. Improved user onboarding speed by 25% through efficient asset setup in applications like Salesforce and Client Center.3. Developed Knowledge Base Articles, increasing team resolution efficiency by 25%.