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DURGESH YADAV

DURGESH YADAV

API Support Engineer

Followers of DURGESH YADAV108 followers
location of DURGESH YADAVMumbai, Maharashtra, India

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  • Timeline

  • About me

    Application Support Analyst | API Integration & Troubleshooting | Skilled in ServiceNow & MySQL

  • Education

    • Kendriya Vidyalaya NDA pune

      2012 - 2013
      12th Computer Science

      Activities and Societies: Basketball, photography, shooting.

    • Zero To Mastery Academy

      -
      Complete SQL and Databases Bootcamp: Zero to Mastery [2023]

    • Mumbai University Mumbai

      2013 - 2018
      B.E Information Technology

  • Experience

    • TBO Holidays

      Aug 2021 - May 2022
      API Support Engineer

      1. Debugged 250+ API issues, achieving a 95% resolution rate using tools like Postman and SoapUI.2. Conducted training sessions for 100+ clients on API integration, enhancing client proficiency by 30%.

    • Tangentia

      May 2022 - Nov 2022
      B2B EDI L2 Support Associate

      1. Resolved 300+ EDI-ERP tickets, achieving a 90% resolution rate.2. Improved task management efficiency by 20% through effective allocation and monitoring of team assignments.

    • LocaliQ | USA TODAY NETWORK

      Feb 2023 - now
      Application Support Analyst

      1. Conducted in-depth debugging and root cause analysis for 2000+ application-related issues, implementing solutions to enhance user experience.2. Improved user onboarding speed by 25% through efficient asset setup in applications like Salesforce and Client Center.3. Developed Knowledge Base Articles, increasing team resolution efficiency by 25%.

  • Licenses & Certifications