Experience

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  Us army

  Nov 2002 - Apr 2009

  Aviation Operations Specialist/Flight Operations NCOIC- Used intelligence and pilot reports to update and maintain Squadron hazard maps- Maintained CSAR(Combat Search and Rescue) data for all Squadron pilots- Maintained flight records, medical clearance, and maintenance status of all Squadron pilots and aircraft- Tracked aircraft on mission using a combination of radio communcations, "Blue Force Tracking", and maps- Relayed information and orders to/from pilots and leadership across multiple communications platforms- Coordinated air and ground assets during joint missions- Generated daily status reports on mission metrics for Squadron leadershipOrderly Room NCOIC- Maintained all personnel files for Headquarters Troop (Training records, awards, disciplinary actions, etc...)- Worked closely with Troop leadership to disseminate information to the rest of the troop across multiple communication platforms (official memos, presentations, e-mail, and meetings)- Worked with platoon leadership on relaying requests and readiness reports to Troop leadershipSquadron Armory NCOIC- Worked with Squadron personnel on equipment accountability, maintenance, and readiness- Conducted both field and depot level maintenance/repair of weapon and optical systems (M4s, M9s, M249s, M240s, M2s, Weapon Optics, and NVGs)- Maintained access and equipment logs for the Armory- Accountable for over two million dollars worth of equipment- Compiled reports on equipment readiness Show less

  • 15P - Aviation Operations Specialist

    May 2005 - Apr 2009

  • 14R - Bradley Linebacker Crewmember

    Nov 2002 - May 2005
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  Geek squad

  Aug 2009 - Aug 2010

  In-store pc technician

  - Performed virus scan and removal services- Performed PC backup and recovery services- Answered technical questions for customers regarding computers and various software- Sold services, computers, software, and peripherals- Performed hardware upgrades and maintenance on Desktops and Laptops

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  Clearwinds technologies

  Jul 2010 - Mar 2012

  It support engineer

  - Onsite and remote support for various operating systems and environments (Windows desktop and server, linux servers, and network devices)- Deployed, configured, and maintained Operating Systems, Drivers, Endpoint Software, and Enterprise Software (Exchange, SQL, etc...)- Installation and management of Storage Area Networks (Dell Equalogic)- Installation and management of virtual environments leveraging VMware- Installed and managed Cisco switches and firewalls- Conducted vulnerability scans and compiled reports leveraging OpenVAS, Nessus, and Rapid 7 and prepared- Conducted regular patch management for servers and applications- Installation of network cabling (cat5, cat6, and fiber)- Installation and management of Cisco VoIP systems Show less

• 

  Regions bank

  Mar 2012 - Sept 2017

  As an Information Security Engineer, I orchestrated the seamless integration and optimization of our security infrastructure, aligning it meticulously with PCI-DSS and NIST frameworks. Through the implementation and configuration of cutting-edge tools like WebSense, FireEye, and Carbon Black, I fortified our defenses against cyber threats. Leveraging FireEye appliances, I proactively identified and neutralized threats across email, web traffic, and files. Notably, I led the deployment of Carbon Black EDR across 45k servers and endpoints, bolstering our threat detection capabilities. Collaborating cross-departmentally, I swiftly addressed system issues using advanced investigative tools, ensuring the resilience of our digital ecosystem.Below listed are some of my key Achievements:• Attained proficiency in all six commonly used tools within security stack within initial two months, demonstrating autonomy and rapid skill acquisition.• Achieved a 60% reduction in endpoint reimaging and minimized security incidents through proactive threat hunting and optimization of security stack.• Leveraged security stack to identify and counter both internal and external threats to ecosystem, resulting in significant 65% decrease in overall production downtime and utilization of company resources. Show less As a Performance Test Engineer, I spearheaded dynamic performance testing initiatives across diverse applications, collaborating closely with Line of Business and Vendors to swiftly pinpoint and resolve performance hurdles. I wielded my expertise in optimizing Windows servers, adeptly managing patching and troubleshooting application errors. Leveraging a comprehensive toolkit, I meticulously scrutinized and elucidated application performance metrics, harnessing SQL Queries, logs, LoadRunner test results, server resource monitoring, and network traces to deliver insightful reports.Below listed are some of my key Achievements:• Developed automated test scripts in VBScript utilizing HP UFT.• Crafted performance test scripts for applications and websites using HP Loadrunner.• Realized 20% reduction in issue resolution times by identifying and communicating performance and application errors. Show less As a Systems Administrator 1, I seamlessly managed network devices, servers, and URLs using SolarWinds Orion NPM and Orion SAM, guaranteeing optimal performance for both internal operations and customer-facing services. My expertise extended to deploying and optimizing Compuware DynaTrace to pinpoint and resolve application glitches across .NET and Java platforms, ensuring smooth user experiences. Leveraging DCRUM, I meticulously evaluated application health within our network infrastructure, proactively addressing potential issues. Additionally, I streamlined reporting processes by crafting SQL queries within the Orion environment, enhancing data visibility and decision-making. Furthermore, I expertly configured SNMP on AIX, SOL, and RHEL servers, bolstering our network's efficiency and security.Below listed are some of my key Achievements:• Established customized monitoring counters (scripts) using VBScript and Shell scripting languages.• Monitored performance of customer-facing websites and web applications by utilizing Gomez SaaS.• Reduced resolution time in development troubleshooting efforts by 30% by contributing to setup, deployment, and instrumentation of Dynatrace across primary customer applications. Show less

  • Information Security Engineer

    Aug 2015 - Sept 2017

  • Performance Test Engineer

    Jan 2014 - Aug 2015

  • Systems Administrator 1

    Mar 2012 - Jan 2014
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  Carbon black

  Oct 2017 - Apr 2024

  As a Customer Success Engineer, my role revolves around collaborating with and guiding our valued customers to seamlessly align our products with their framework requirements and audits, including NIST 800-53, ISO 27001, SOC2, and more. I go beyond mere guidance by proposing and demonstrating additional products or modules to fulfill any supplementary needs they may have. Through conducting thorough technical reviews and audits, I reinforce best practices, configurations, and optimal product utilization, ensuring our customers derive maximum value from our solutions. I pride myself on offering personalized technical insight and assistance to address any use cases, leverage product capabilities, facilitate integrations, and swiftly resolve any issues that may arise, thereby fostering long-term success and satisfaction for our clientsDrove renewal rates over 100% across 170+ accounts consistently.Below listed are some of my key Achievements:• Achieved prompt and effective issue resolution, query addressing, and feedback incorporation through facilitating cross-functional collaboration.• Delivered training, shared best practices, and facilitated discussions on security gaps with audiences of diverse technical backgrounds in intricate environments. Show less As a Technical Support Engineer, I spearheaded the provision of technical guidance and support across the entire Carbon Black portfolio spanning endpoint, server, and cloud domains. I streamlined escalation procedures, fostering collaboration with cross-functional teams to swiftly tackle complex customer issues. I meticulously curated customer engagements, adeptly navigating challenges and setting realistic expectations during escalated or demanding situations. Furthermore, I provided invaluable feedback to elevate product usability, functionality, and efficacy, empowering our product management and engineering teams to continuously innovate and refine our offerings.Below listed are some of my key Achievements:• Recognized as primary support engineer for intricate or escalated accounts.• Contributed to support knowledgebase with over 50 articles addressing new issues.• Achieved average Mean Time to Resolution (MTTR) of 10 days by administering 30 cases daily.• Provided technical guidance and assistance for Carbon Black Cloud across sensor and console platforms.• Ensured round-the-clock on-call support for Carbon Black App Control, Carbon Black Cloud, and Carbon Black EDR. Show less

  • Customer Success Engineer

    Oct 2019 - Apr 2024

  • Technical Support Engineer

    Oct 2017 - Oct 2019
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  Strikeready

  Jun 2024 - now

  Senior customer success engineer