Nora Commodore

Experience

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  School of Business Guest House, UCC

  Aug 2012 - Jan 2013

  Intern (Housekeeping and Customer Service)

  Customer servicePreparing room for guestsMaking reservations for guests

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  La Palm Royal Beach Hotel

  Jun 2013 - Jul 2013

  Sales And Marketing Intern

  Making reservations and bookings for clientsReceiving calls, checking for room availability and handling clients’ complaintsCustomer serviceSelling of hotel products to clientsAccepting both cash and cheques payment from clients and issuing payment receipt to clientsPreparing guest roomsAssisting sales coordinator in making weekly and monthly sales recordsWaiting on guestsRoom serviceAssisting in organizing Joy FM bridal fair

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  Trip Ghana

  Sept 2014 - Sept 2015

  Clients Relations Executive

  Make/receive sales calls.Market travel related products and services to clients.Handle clients’ complaint; convince clients to patronize products and services.Package Dubai, Sao Tome, Ghana and Zanzibar tours for clients.Ensure efficient customer service and care to clients.Administrative works (Receptionist).Booking flight seats and air travel tickets for clients.Concierge services (meet and greet clients at airport and transfer to hotels).Ensure customer satisfaction and confidence in the company. Show less

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  AGAMS Holdings

  Jun 2015 - Jan 2016

  Personal Assistant to Managing Director

  Handle all correspondence relating to administrative issues.Serve as Secretary to the Executive Director.Draft routine letters, speeches, memos and recording minutes at meetings.Keep a special float for copies of Group Chairman’s letters and minutes.Monitor responses to pressing proposals initiated by the Executive Director.Keep the register of engagement of Executive Director.Monitor inventory of documents of the Executive Director and engage in desk-clearing work.Organize meetings and ensuring the Executive Director is well prepared for meetings.Maintaining corporate files, staff files and new staff inductions.Day to day diary management, managing all forms of incoming and outgoing communication (phone calls, emails, faxes, etc.) on behalf of the Executive Director.Handle any related assignments emanating from the Executive Director. Show less

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  Affairs Events Management

  Feb 2016 - Oct 2016

  Office Manager

  Recording office expenditure and managing the event budget.Developing and implementing new administrative systems, such as record management.Organizing the office layout and maintaining supplies of stationery and equipment.Maintaining the condition of the office and arranging for necessary repairs.Delivering event invitation cards and following up on them.Responding to clients’ enquiries and complaints.Plan, organize and coordinate events.

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  Dizengoff Ghana Ltd

  Jan 2017 - Feb 2019

  Administrative Officer

  • Handled and processed all insurance queries and claim• Handled and drafted legal documents• Drafted and distributed debtors demand letters on monthly and weekly basis• Handled and processed bank transfers, bid securities and guarantees• Collated all shipping documents and assisted in clearing goods from the ports• Filed systematically for safe keeping, reference and use, and all shipping documentation• Managed internal correspondence files between finance department, customers, and other divisions• Scheduled meetings and travel itinerary where necessary for the management and staff.• Drafted and prepared reports, presentations, and other documents via Microsoft Office suite• Recruited, hired, and trained existing and new employees• Entered Staff data for payroll, leave of absence, benefits, and vacation.• Drafted and issued termination letters to employees Show less

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  Creative Mindfield

  Nov 2019 - May 2020

  Office Administrator

  • Assisted customers with their orders, followed through on all orders on the website and ensured delivery of those orders• Managed and took inventory of all stocks both on website and in-store• Supported staff in assigned project-based work• Managed logo wear and promotional product ordering• Assisted in commercial shoot and obtained quotes for projects• Scheduled projects on project management software and managed workflow• Oversaw all aspects of general office coordination• Interacted with clients, vendors, and managed press• Coordinated office services such as billing and contract preparations• Created and disbursed petty cash vouchers, invoices, reports, memos, and letters• Answered and relayed telephone calls and messages.• Conducted research, compile data and prepare papers for considerations Show less

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  NJ Cold Sto

  Jul 2020 - Aug 2022

  Retail Manager

  • Organized and cleaned shelves and storage for stocking.• Stocked merchandise and made them available for walk-in customers.• Picked, organized, staged, and verified orders for delivery or pick-up.• Accurately labelled and placed orders into specified holding areas until moved out store and loaded onto the truck.• Managed orders, stocks, and changed prices and labelling when needed. • Responsible for collection of monies from customers and provided strong customers.• Handled staff complaints and maintained positive working relationship with co-workers. Show less

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  Concentrix

  Mar 2021 - now

  Senior Technical Support Advisor

  • Provides the most technical advanced support by handling complex customer cases, while under minimal supervision• Respond to escalated and unresolved calls, and questions from less experienced Technical Support Advisors• Identify, investigate, research and provide resolution on user questions and problems, including hardware, software,networking, or other designated client products• Extensive knowledge of the organization, products, and/or services is required• Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls tocustomers or other parties as needed• Solve problems that are generally unstructured and require extensive use of conceptual thinking skills• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to buildrapport with the customer• Clarify customer requirements, probe for understanding• Prepare complete and accurate work including appropriately notating accounts as required• Participate in activities designed to improve customer satisfaction and business performance• Provide a high level of technical support via telephone and/or other electronic mediums for a major product categoryup to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5%assigned to shift• Coach and train support professionals in technical skills, customer service, and applicable processes, assist withsupport professional technical development by evaluating the performance and providing appropriate feedback, actas an escalation point in the absence of a team leader• Provide reporting analysis as necessary Show less