Bruno Kayser

Experience

• 

  Helpweb Brasil

  Jan 2020 - Dec 2020

  Analista júnior

  At Helpweb Brasil, I played a key role in ensuring companies' compliance with the requirements of the General Data Protection Law (LGPD). As part of the team, I supported the Data Protection Officer (DPO) during consultations with client companies.My main responsibilities included conducting interviews with employees to gather information about their data processing activities, documenting meeting minutes, and performing general administrative tasks. I closely collaborated with the DPO to ensure that companies were in line with data protection regulations, providing guidance and necessary support.Throughout the consultation process, I focused on raising employees' awareness of their responsibilities regarding data handling, promoting the importance of data protection, and assisting in the implementation of necessary measures to achieve LGPD compliance. Show less

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  Ayga Tecnologia S.A.

  Feb 2021 - now

  As the Manager of Technical Support and Validation at Ayga Tecnologia S.A, I lead the largest team in the company, overseeing various areas including PoC applications (Proofs of Concept), Customer Success, Product Warranty, Hardware Maintenance, and both preventive and corrective technical support. With my team, we provide exceptional support and validation services to our clients across more than 20 countries, conducting meetings in English, Portuguese, and Spanish.In my role, I bring extensive expertise in managing a diverse team and ensuring seamless operations across multiple functions. I am responsible for developing and implementing strategies to enhance customer satisfaction, optimize support processes, and drive continuous improvement in our technical services. Additionally, I actively collaborate with cross-functional teams to ensure effective communication, knowledge sharing, and alignment of goals to deliver exceptional support experiences to our clients.With a strong focus on quality assurance and validation, I ensure that our products and solutions meet the highest standards and exceed customer expectations. By implementing rigorous testing methodologies and maintaining close partnerships with our product development teams, I guarantee the reliability, functionality, and performance of our offerings.Furthermore, I stay updated with industry trends, emerging technologies, and best practices to continuously enhance our support capabilities and ensure that our team remains at the forefront of technical expertise. By fostering a culture of continuous learning and development, I empower my team members to excel in their roles and deliver outstanding results. Show less

  • Commercial Executive | Executivo Comercial

    Apr 2024 - now

  • Technical Support and QA Manager | Gestor de Suporte técnico e Validação de sistemas

    Jan 2023 - Jul 2024

  • Technical Support leader at Ayga Tecnologia S.A | Líder do Suporte Técnico da AYGA Tecnologia S.A.

    Jan 2022 - Dec 2022

  • Research and development intern | Estagiário de pesquisas e desenvolvimento

    Feb 2021 - Jan 2022
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  Scientia Cast

  Aug 2021 - Aug 2023

  Presidente