Roxana Popescu

Experience

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  Peter Express

  Mar 2009 - Dec 2010

  Travel Agent

  - Handled requests for accommodation and travel packages for inbound and outbound travel.- Monitored auction participation possibilities and presented the suitable opportunities to management.- Promoted and monitored special offers on Infoturism online travel portal.

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  Eturia

  Feb 2011 - Oct 2014

  Travel Consultant

  - Handled requests for destinations in the assigned portfolio and created personalized vacation packages.- Created and updated itineraries for the company’s website each year for the assigned geographical region.- Oversaw part of the group packages for the destinations in the assigned portfolio.- Constantly communicated with the operations, marketing, accounting and ticketing departments.- Participated in familiarization trips, study tours, as well as tour leader in escorted tour programs.- Occasionally trained newly employed personnel. Show less

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  Perfect Tour

  Nov 2014 - Dec 2015

  - Handled requests and constantly communicated directly with clients, created personalized vacation packages per clients' needs and wants, for all destinations requested.- Dealt with hotel bookings via online reservation systems, hotels, or agreed local providers, flight reservations made on airlines' websites (low cost), online train tickets, cruise and theme park packages.- Prepared all confirmation and travel documents and issued invoices in the company’s accounting system.- Organized and presented webinars after returning from familiarization trips. Show less - Created itineraries for escorted groups and occasionally for FIT clients.- Requested group quotations to the ticketing department or directly to airlines, for the approved itineraries.- Prepared all travel documents for the tourists who confirmed seats on the escorted groups, including visas.- Constantly communicated with local providers regarding the agreed group programs, negotiations, occasional meetings at the office and permanently monitored providers’ payment deadlines for each group.- Uploaded and updated all escorted tour packages on the company’s website.- Constantly supported the sales, call centre, ticketing, marketing, and accounting teams for escorted tours. Show less

  • Luxury Travel Consultant

    Sept 2015 - Dec 2015

  • Tours Specialist

    Nov 2014 - Aug 2015
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  Triptailor

  Jan 2016 - Nov 2016

  Travel Counsellor

  - Handled requests and constantly communicated directly with clients, created personalized vacation packages per clients' needs and wants, for all destinations requested.- Dealt with hotel bookings via online reservation systems, hotels or local providers, flight reservations made on airlines' websites, and through the company's ticketing providers, rent-a-car and train tickets.- Prepared all confirmation documents for each client, all travel documents, and all the necessary visa documentation for the destinations which require visa for Romanian citizens.- Completed online check-in procedures for all clients, for both low cost airlines, and regular carriers.- Maintained emergency support for all clients with whom discussed directly.- Started developing a new product for the company, the Rovos Luxury Train tours.- Occasionally participated at familiarization trips and site inspections, as well as training sessions.- Kept monthly reports on profit and monitored clients' travel dates and sent to operations & sales manager. Show less

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  Miki Travel

  Jan 2017 - Feb 2018

  Groups Reservations Consultant

  - Handled hotel booking requests for ad-hoc groups, checking availability, rates, conditions for all requests in the designated geographical area, providing sales team with all information needed.- Constantly communicated with contracting department with regards to hotels in the assigned regions.- Negotiated best possible rates, as well as cancellation and prepayment deadlines for non-contracted hotels.- Input rates into the in-house system for all non-contracted hotels confirmed.- Managed all communication (messages and emails) in the personal work group within the in-house system.- Sent cancellation requests to hotels, date amendments and negotiated deadline extensions when needed.- Occasionally handled prepayments with short deadlines, as per company’s internal procedure.- Occasionally covered for colleagues who are out of the office, by managing their work group accordingly. Show less

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  G2 Travel

  Mar 2018 - Jun 2020

  Hotel Reservations Executive

  - Handles hotel booking requests for all groups travelling within the designated region, series and ad-hoc.- Constantly communicates with sales and operations teams in the Asian and European offices, with the contracting team, management, as well as other departments involved (e.g. customer care team, finance).- Constantly communicates with hotels within the designated area, building and keeping a solid partnership.- Negotiates the best possible offers with each hotel, in terms of rates and conditions, offering the best available options for accommodation as per sales’ requirements and budget.- Negotiates with hotels deadline extensions whenever needed, as well as the possibility to waive penalties which hotels may need to charge the company with (e.g. late cancellation, room reduction).- Updates all offers within the in-house reservation system, including all rates, conditions, particularities of each hotel, room types, deadlines and any information that must be considered for each hotel.- Monitors space transfer possibilities, allotment usage for partner hotels, confirmation deadlines from sales.- Provides sales & operations teams with clear actual information about the designated region, high or low season, events taking place in a city, difficulty to book a certain hotel or city, useful tips and information. Show less

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  Honeywell

  Jul 2020 - now

  Customer Experience Professional