Mark Joseph Domingo

Mark Joseph Domingo

Technical Support Representative

Followers of Mark Joseph Domingo103 followers
location of Mark Joseph DomingoSan Pedro, Calabarzon, Philippines

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  • Timeline

  • About me

    Global Resource Planner | Lean Six Sigma White Belt Certified

  • Education

    • PATTS College of Aeronautics

      2010 - 2011
      Bachelor's degree Aeronautics/Aviation/Aerospace Science and Technology, General
    • San Pedro College of Business Administration - San Pedro, Laguna

      2011 - 2012
      Bachelor's degree Accounting
  • Experience

    • STARTEK Philippines

      Feb 2012 - Sept 2014
      Technical Support Representative

      I worked as a Tech support Representative for the company for 2yrs and 7 months. Part of our job is to ensure we get a high CSAT, 2% target for up-selling (sales), maintaining a great performance while making sure we hit the target AHT.

    • Alorica

      Sept 2014 - Jun 2021

      Handles Intra Day Planning (IDP), Forecasting and Scheduling.I also handle budget projections for one of the programs I support which is based on US.My work mainly includes but not limited to, MS office applications such as Excel, Powerpoint, Word, etc.My job as an Analyst is to communicate with Operations team the challenges in Staffing projections, how to maximize and hit Service Level or Line adherence.I also handle daily performance review calls for the programs I handle which includes performance (AHT, Line Adherence, Service Level) recap, and also budget review. Show less

      • Workforce Management Analyst

        Jul 2019 - Jun 2021
      • Workforce Management Specialist

        Jul 2016 - Jul 2019
      • Technical Support Representative

        Sept 2014 - Jul 2016
    • Google Operations Center

      Jun 2021 - Apr 2024
      Workforce Global Resource Planner, GOC
    • Asurion

      Jul 2024 - now
      WFM Planning and Forecasting Manager
  • Licenses & Certifications

    • Acting Decisively

      LinkedIn Learning
      Jul 2021
    • Critical Thinking

      LinkedIn Learning
      Jul 2021
    • Decision Making Strategies

      LinkedIn Learning
      Jul 2021
    • Google Calendar Essential Training

      LinkedIn Learning
      Jul 2021
    • Google Drive Advanced Tips and Tricks

      LinkedIn Learning
      Jul 2021
    • Google Drive Essential Training

      LinkedIn Learning
      Jul 2021
    • Google Sheets Advanced Formulas and Functions

      LinkedIn Learning
      Jul 2021
    • Learning Data Analytics

      LinkedIn Learning
      Jul 2021
    • Managing your Calendar for Peak Productivity

      LinkedIn Learning
      Jul 2021
    • Time Management Fundamentals

      LinkedIn Learning
      Jul 2021