Mark Joseph Domingo

Experience

• 

  STARTEK Philippines

  Feb 2012 - Sept 2014

  Technical Support Representative

  I worked as a Tech support Representative for the company for 2yrs and 7 months. Part of our job is to ensure we get a high CSAT, 2% target for up-selling (sales), maintaining a great performance while making sure we hit the target AHT.

• 

  Alorica

  Sept 2014 - Jun 2021

  Handles Intra Day Planning (IDP), Forecasting and Scheduling.I also handle budget projections for one of the programs I support which is based on US.My work mainly includes but not limited to, MS office applications such as Excel, Powerpoint, Word, etc.My job as an Analyst is to communicate with Operations team the challenges in Staffing projections, how to maximize and hit Service Level or Line adherence.I also handle daily performance review calls for the programs I handle which includes performance (AHT, Line Adherence, Service Level) recap, and also budget review. Show less

  • Workforce Management Analyst

    Jul 2019 - Jun 2021

  • Workforce Management Specialist

    Jul 2016 - Jul 2019

  • Technical Support Representative

    Sept 2014 - Jul 2016
• 

  Google Operations Center

  Jun 2021 - Apr 2024

  Workforce Global Resource Planner, GOC
• 

  Asurion

  Jul 2024 - now

  WFM Planning and Forecasting Manager