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Jovana Arsenijevic

English Teacher

2000 followers

Belgrade, Serbia

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Timeline
About me
Travel Consultant at Travel Republic
Education
- Gimnazija Krusevac
  2008 - 2012
  High School Diploma Foreign Languages and Literatures, General
- University of Niš
  2012 - 2017
  Bachelor's degree English Language and Literature, General
Experience
- Bibo Global Opportunity
  Jun 2015 - Jun 2019
  English Teacher
- Zening Resorts
  Apr 2017 - Mar 2019
  Call Center Manager
  Online and phone reservationsHandling disputes, issuing invoices, replying to emailsCustomer care before and after their stayGalileo and Zendesk (chat) trainingB2C and B2BManaging hotel’s social media networksEditing pictures in Photoshop
- ArtPlaytime Europe
  Apr 2019 - Aug 2019
  Marketing Assistant
  Managing company's social media networks(Pinterest, Instagram, LinkedIn...)Editing and managing company's official website viaWordPressContacting potential customers/companies throughemailResearching and inputting details in Excel
- Acadsoc Ltd
  Jul 2019 - Sept 2021
  English Second Language Teacher
  Teaching English to people of all agesPreparing teenagers and older students for TOEFL,TOEIC, IELTS exams
- Dnata
  Nov 2021 - now
  Travel Consultant
  Travel consultant at Travel RepublicUsing Avaya/Genesys agent call center for inboundand outbound callsContributing to sales targets by cross-selling and up-selling holidaysUsing Salesforce chatUsing Derwent booking system (refund, invoice, CSRs)Handling customer inquiries and providing holidayadviceContinuously improving sales skills through attendingvarious courses provided by the companyB2C and B2B (mostly B2C oriented)Coordinating with other teams within the samecompanyMicrosoft Office proficiency Show less
Licenses & Certifications
- Teaching English as a Foreign Language (TEFL)
  TEFL Institute
  Jun 2019