Filippos Afentoulidis

Experience

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  Glou Boutique

  Aug 2004 - Apr 2006

  Sales Assistant
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  Evans Restaurant and Coffee shop

  May 2006 - May 2008

  Waiter
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  Bitsiani SA

  May 2008 - Aug 2010

  Sales Assistant/Shift Manager

  • Receiving and storing the delivery of large amounts of stock• Processing cash and card payments• Working with established guidelines, particularly with brands• Reporting discrepancies and problems to the supervisor

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  Plaisio - Πλαίσιο

  Oct 2011 - Jan 2013

  Sales Assistant

  • Fast Connect I & II Vodafone, EPOS Cosmote and HOL Retail Software

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  Aqua Blu Boutique Hotel and Spa

  May 2013 - Oct 2013

  Restaurant and Guest Relations Supervisor

  • Handle the visual merchandising, the appearance and the cleanliness of the serving area• Check to ensure that customers are enjoying their meals – take action to correct any issues, as needed. Propose dishes and explain their cooking methods. Introduce the wine list to the guests• Welcome guests on their arrival to the hotel, introduce myself and make them feel familiar in order to develop a warm and trustworthy relationship• Communicate with guests in a friendly manner to ensure they enjoy their accommodation at take action to adjust our service to their needs• Successfully passed all the stages of the cross training program of the hotelReason of leaving: End of fixed-term contract for the summer season 2013. Show less

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  Sketch Boutique

  Apr 2014 - Mar 2016

  Retail Store Manager

  • Identified current and future customer requirements, by establishing rapport with potential, and actual clients • Ensured the availability of merchandise, and services by approving contracts; maintained inventories.• Formulated pricing policies, by reviewing merchandising activities. Determined additional required sales promotion, and authorized clearance sales; monitoring trends• Completed store operational requirements by scheduling, and assigning employees; followed up on work results• Promoted the reputation of the store by building strong community relationships, and developed the customer network• Recruited, and coached a team of 5 employees, ensuring their outstanding performance, by adhering to the company’s standards Show less

• 

  Osklen

  Apr 2016 - Mar 2017

  Sales Associate

  • Contributed to sales growth and improved the customer satisfaction scores• Handled the appearance of the sales floor and merchandising• Dedicated in excellent product knowledge, and stayed updated with the latest sales strategies• Work under specific guidelines provided by the headquarters in Rio de Janeiro, Brazil.• Retail Pro 9 (Retail/Reports) software

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  LN Catwalk Boutique

  Apr 2017 - Jan 2018

  Retail Store Manager

  • Achieved a 30% yearly growth, launched and directed company’s newest luxury branch in Mykonos island, performing local market research, and determined the objectives to become a successful store• Recruited, motivated, and evaluated employees. Improved the team’s performance and briefed them, regarding luxury brands (Roberto Cavalli, Tommy Hilfiger, etc), and latest fashion trends• Compiled daily and monthly administrative reports, and managed store's daily operations. Ensured the delivery of high-quality customer service, monitored the profit and stock-loss records, and established sales goals based on company’s KPIs. Organized, and maintained store's appearance and visual merchandising in compliance with ongoing marketing campaigns• Atlantis ERP (Entry/III) Retail Software Show less

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  MANGO

  Feb 2018 - Jun 2022

  Retail Store Manager

  • Achieved a minimum of 20% raise on daily basis turnovers, along with an ongoing rise of the store's KPIs. • Introduce new ways of implementing daily tasks among the team. Increased employee retention by 30%. Mentored, and lead a team of 31 people, to provide them with the appropriate values and skills for a productive sales attitude.• Familiarized with and successfully implement the store’s daily, weekly, and monthly managerial, HR, and administrative tasks, stock control and deliveries monitoring merchandising and rotating operations, PNL and loss prevention procedures, to maintain high standards at all times• In-store trainer for new sales assistants and managers for corporate and franchise stores, providing them with all necessary skills and knowledge at the beginning of their career with the company• Up-to-date with the current health and safety, and labor legislationKey Responsibilities:• To ensure an excellent level of customer service is provided in the store• To plan, apply and supervise the required business plans to reach and exceed sales targets• To analyze and review Customer Relationship Management and other Managerial indicators and costs (KPIs), to improve them• To ensure and collaborate in the implementation of merchandising standards and optimize selling space to obtain maximum profitability• To be familiar with the collection and control and manage the stock to maximize sales• To act as a role model and promote effective communication within the team• To recruit, train, and nature the seamless integration of the new employees • To lead and motivate the team, ensuring the development of staff's potential• To plan, organize, prioritize and distribute tasks, optimizing recourses and minimizing costs• To ensure the optimal management of personnel and administration duties Show less

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  Guess Europe Sagl

  Jul 2022 - now

  * create customized training plans to address skill gaps and improve performance.* Collaborate with store managers and supervisors to identify training needs and provide ongoing support and coaching to enhance employee performance.* Stay up-to-date with industry trends and best practices in retail training and incorporate them into training programs.* Create and maintain training materials, including manuals, presentations, and online resources.* Assist in the development and implementation of new policies, procedures, and initiatives to enhance the overall customer experience.* Conduct virtual and on-the-job training and provide coaching to employees from 8 stores, to reinforce learning and improve performance Show less • Launched and operate the newest 400sqm store in GoldenHall mall, Marousi, Athens• Hired, trained, and developed 12 employees for various positionsthroughout the store including the assistant manager and visualmerchandiser positions• Achieved a 36% turnover raise YTD along with an average raise of 25% inKPIs and CRM indexes (CCI 76%, SPI 80%)• Successfully monitoring stock movements and reached the excellent resultof 0 discrepancies in the yearly stock-take along with perfect alignment andcost saving strategies, to all PNL expectations• Trainer for various learning projects of my company, focusing on customer satisfaction and brand elevation. Other training projects I am working on, include the "Visual MerchandisingStandards", "Art of Selling", and "Customer Experience Elevation"• Awarded store manager with the "Product is Everything" European award Show less

  • Area Retail Trainer

    Oct 2024 - now

  • Retail Store Manager

    Jul 2022 - now