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Brett Richard Borjal

Brett Richard Borjal

Customer Care Staff

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location of Brett Richard BorjalMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Hotelier

  • Education

    • De La Salle - College of Saint Benilde

      2009 - 2012
      Bachelor's degree Hotel, Restaurant and Institution Management 3.1008/4.000

      Activities and Societies: Lasallian Ambassador, Days with the Lord, Young Hoteliers' Exposition Young Hoteliers' Exposition

    • De La Salle University

      2006 - 2009
      Bachelor of Science (BS) Electronics and Communications Engineering

      Activities and Societies: Lasallian Ambassadors, Days With The Lord (Undergraduate); Member of the Lasallian Ambassadors

  • Experience

    • St. Luke's Medical Center

      Sept 2009 - Dec 2009
      Customer Care Staff

      Assist in gathering patient information sheets and patients’ comments for further improvement to the services of the hospital.

    • The Colony Hotel

      May 2012 - Oct 2012
      Guest Service Agent (Intern)

      • Responsible for registration and check-out of hotel guests.• Assisted guests with their luggage to their rooms.• Informed tourists of attractions and activities around the area.• Handled reservation calls coming in the office.

    • Four Seasons Hotels and Resorts

      Dec 2012 - Apr 2013
      Room Service Server

      • Delivered room service orders with precision.• Arranged room amenity orders and delivered to their corresponding rooms before guest arrival.

    • Boracay Haven Resort

      Dec 2013 - May 2015
      Front Office Agent

      • Part of the pre-opening team. • Set the standard for the hotel’s night audit operations. • Developed check-in and check-out procedures to maintain front office standards• Initiated an accurate report for month-end room and extra charges sales of the hotel.

    • The Exchange Regency Residence Hotel

      Jul 2015 - Jan 2016
      Front Office Agent

      *Check-in and check-out of guests*Night audit operations

    • COAST Boracay

      Jan 2016 - Aug 2018

      Pre-opening team

      • Reservations Supervisor

        Apr 2018 - Aug 2018

      • Front Office Supervisor

        Jan 2016 - Apr 2018

    • Hilton Manila

      Sept 2018 - Feb 2021

      • MAGIC Team Leader

        May 2019 - Feb 2021

      • MAGIC Agent

        Sept 2018 - Apr 2019

    • Hue Hotels and Resorts Puerto Princesa

      Jan 2023 - Sept 2023

      • Front Office Manager

        Mar 2021 - Sept 2023

      • Rooms Division Manager

        Jan 2023 - Aug 2023

    • Ardenhills Suites

      Sept 2023 - Aug 2024
      Front Office Manager

    • Approche Hospitality Management

      Aug 2024 - now
      Front Office

  • Licenses & Certifications

    • TIPS Alcohol Certification

      Four Seasons Resort