Ahmed Sijercic

Experience

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  OSCE Mision in BaH

  Feb 2000 - Oct 2005

  Citizens Participation Project Manager

  Project Manager on programm rehated to strenghtening Civil Society in Bosnia and Hercegovina, Researches, Analyses, Capacuty building programm implementation

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  GAP

  Oct 2005 - Nov 2012

  Citizens Services Specialist - Senior

  •Within the Local Interventions team, provides local governments (72+ partner municipalities) with the tools and resources they need to serve their citizens and build stronger communities. Directly responsible for Citizen Service Initiatives aiming to improve the delivery of services to citizens by establishing modern citizen service centers (CSCs). These CSCs reengineer the way a municipality provides basic services to its citizens by: responding to requests for information, permits, and applications; providing information on the municipality and its services; and tracking the time taken to provide services. Assist selected GAP partners in improvement of municipal services and management throughout the implementation of Management Consulting Reports. Conducting capacity building sessions in Process reengineering, TQM, Customer Orientation, Action planning, Internal Communication, Public Opinion Researches, Management, etc…Daily duties include planning, analyzing, consulting, adult training implementation, auditing… Show less

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  Governance Development Center

  Mar 2013 - Nov 2013

  Executive Director

  Maneging non for profit organisation

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  Chemonics International

  Jul 2013 - Sept 2013

  Customer Service

  STTA responsible for Citizen Information and Service Desk Initiatives aiming to improve the delivery of services to citizens by establishing modern service delivrery unit at municipal level.

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  Chemonics International

  Dec 2013 - Feb 2014

  Customer Service Specialist

  STTA responsible for Citizen Service Desk Initiatives aiming to improve services to citizens by strenghtening service delivrery units at provincial level

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  Itineris

  Mar 2014 - now

  Organisational Development and Quality Control

  Internal organisational development and quality control management