Ahmed Shawky

Experience

• 

  Nahdi Medical Co.

  Jul 2012 - Jan 2021

  Dedicated and detail-oriented CRM Complaints Handling Specialist with a proven track record in effectively managing customer issues and ensuring high satisfaction levels. Adept at analyzing complaints, implementing resolutions, and providing excellent customer service. Skilled in utilizing CRM systems and fostering positive relationships with clients. Eager to contribute problem-solving expertise to a customer-focused organization.Developed and delivered training sessions for customer-facing teams to enhance complaint handling skills. Show less • Respond to inquiries and complaints across all channels inbound & outbound calls, social media and emails• Build escalation process for (products – behaviors), followed up issues and communicated with the concerned department to ensure the consumer satisfaction and timely respond.• Drafted business reports to support top management in taking evidence-based decisions.• Handed and moderated social media platforms and taking the proper actions. • Cooperated in establishing “Voice of Customer” including calculating NPS for all touch points, designing surveys, measuring results, and taking remedial actions accordingly. Show less

  • CRM - Complaints Handling Specialist

    Jun 2020 - Jan 2021

  • Health Consultant Service Provider -CSS

    Sept 2019 - May 2020

  • Medical Guest Care Specialist- CRM

    Mar 2018 - Aug 2019

  • Senior Community Pharmacist

    Jul 2015 - Feb 2018

  • On call Senior pharmacist

    Nov 2014 - Feb 2018

  • Community Pharmacist

    Jul 2012 - Oct 2014
• 

  Nahdi Medical Co.

  Oct 2021 - Aug 2024

  Operation Excellence | Loss Prevention | Budget and Payments Control | Inventory Management

  Dedicated and results-oriented professional with extensive experience in Retail Inventory Management, Loss Prevention, and Variable Payment Control. Proven track record of improving stock accuracy, minimizing inventory shrinkage, and optimizing manpower to enhance productivity. Adept at managing complex operations, overseeing variable payments, and collaborating with cross-functional teams. Strong analytical and leadership skills with a commitment to achieving organizational goals.Controlled operational costs while maintaining high performance standards, contributing to the financial health of the organization.Directed stores duty assignments and executed manpower optimization strategies, leading to increased overall productivity and minimized lost sales opportunities.Implemented workforce management best practices, optimizing manpower utilization and efficiency across multiple store locations.Successfully implemented initiatives resulting in a substantial increase in stock accuracy and a notable reduction in inventory shrinkage.Managed all aspects of operational variable payments, including allowances, commissions, and overtime, ensuring strict budget adherence.Strategic professional with a specialized focus on designing and implementing effective incentive schemes and Standard Operating Procedures (SOPs) for payment processes. Proven track record in aligning compensation structures with organizational goals, improving performance metrics, and ensuring compliance. Show less