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Apitha Ashokan

Apitha Ashokan

Junior Engineer

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location of Apitha AshokanChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Operations Manager at Trianz Digital Consulting Pvt Ltd| Immediate joiner

  • Education

    • P.T. Lee Chengalvaraya Naicker College of Engineering and Technology

      2007 - 2011
      Bachelor's degree

  • Experience

    • HCL Technologies

      Apr 2013 - Nov 2014
      Junior Engineer

    • Infinite Computer Solutions

      Feb 2015 - Sept 2015
      Senior Technical Support Engineer

    • Cognizant

      Oct 2015 - Jul 2021
      Technical Lead

    • HCL Technologies

      Jul 2021 - Dec 2021
      Senior Technical Specialist

    • Dell Technologies

      Mar 2022 - Nov 2022
      Senior Engineer, Service delivery

    • Trianz

      Apr 2023 - now

      • Oversaw and managed 24/7 Service desk End User Computing Support (internal) and multi-channel L1 and L2 support teams, alongside Desk Side Support and Service Management team, including the Major Incident Management team.• Led projects to analyze data, identifying opportunities for improvement in service delivery.• Recruited and hired top talent across all support areas, ensuring a high-performing team.

      • Operations Manager

        Apr 2023 - now

      • Operations Manager

        Apr 2023 - now

  • Licenses & Certifications

    • ITIL Foundation

      Cognex technologies