Eleonora Hanina

Experience

• 

  ISee Consulting Company

  Dec 2014 - Feb 2021

  CEO

  Co-founder, consultant of HR, operational management.

• 

  Radyvylivmoloko LLC

  Feb 2015 - Nov 2016

  Independent Business Consultant

  Company diagnostic, recommendations in HR management, coaching and management consultantations for CEO, marketing research

• 

  Intelkom, TM Technok.toys

  Dec 2015 - Sept 2016

  Independent Business Consultant

  Company diagnostics, implementation plan of changes for one of biggest companies in the production of children's plastic toys in Europe

• 

  Pizza Park

  Oct 2016 - Feb 2019

  Independent Business Consultant

  HR management strategy, organization of HR policy, organization of customer-focused policy

• 

  Sali cake studio

  Jun 2017 - Feb 2018

  Independent Business Consultant

  marketing strategy and organization of marketing and promotion

• 

  Ольга Цибульська, media person and singer

  Aug 2018 - Jan 2019

  Independent Business Consultant

  Top-management recruiting

• 

  Smart Group

  Feb 2021 - now

  Chief Customer Officer

  - Developed and integrated CX strategy.- Improved organizational structure and communication system for CX team.- Developed and integrated motivation program, KPIs system.- Developed, implemented and managed methodology of customer experience on every chain (marketing, sales, delivery, paying services, guaranty and after-guaranty service). - Managed the work of CX TEAM: contact center Sales&Support, CC Service, two showrooms in Kyiv (20+ employees).- Trained and mentored contact center and retail administrators.- Formed the feedback department to work with Reputation&Rating.- Built internal communication with CX team and other teams.- Managed CRM and ERP programs (work with web/ IT/ dev/ UX designers’ teams).- Implementation vision and strategy of company Show less

• 

  Self-employed

  Sept 2022 - now

  Executive Coach