
Ben Dyson
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About me
Customer Insights Analyst
Education

Chartered Institute of Rail Operators
2021 - 2023L4 Passenger Transport Operations Management Pass
The University of Hull
2016 - 2020BA Business with Professional Experience Business First ClassActivities and Societies: Completed Hull Employability Award E-Mentoring scheme (my personal connection was the Managing Director of the Kexgill Group in the UK and Europe)

Pocklington School
2009 - 2016
Experience

Ramblers Rest
Jun 2014 - Sept 2016Waiter
Dyson Joinery
Jan 2015 - Nov 2020Joiners assistant
University of Hull
Sept 2016 - Jun 2020HUBS Undergraduate.webp)
Arriva Rail North (Northern)
Jun 2018 - Sept 2019Year in Industry PlacementWorked within the Infrastructure Change Department with exposure to multimillion pound projects within the company. The focus of the department included depot works, platform extensions and gauging.

Farmfoods
Aug 2020 - Nov 2020SupervisorI gained a wide range of skills here in a new industry for myself, retail, and learnt a lot whilst developing management and customer service skills. I was responsible as a Supervisor for management duties such as;- Safe and Cash handling - Managing retail assistants to ensure duties were completed- Handling customer queries- Keyholder- Undertaking product counts and date checks- Ensured store was safe and clean during Coronavirus meeting and completing company protocols

Northern
Nov 2020 - nowCustomer Insights Analyst
Nov 2023 - nowTranspennine Route Upgrade Insight Analyst
May 2022 - Nov 2023Management Graduate Trainee
Nov 2020 - Jun 2022
Licenses & Certifications

Microsoft Excel specialist
Certiport - A Pearson VUE BusinessDec 2017
World Class Manager
World Class ManagerFeb 2022
L4 Passenger Transport Operations Management
CIRO | Chartered Institution of Railway OperatorsFeb 2023- View certificate

Qualtrics Platform Essentials Certification
QualtricsDec 2024
Volunteer Experience
Teaching Assistant
Issued by Warter School on Sept 2015
Associated with Ben Dyson
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