Shweta Bhatia

Experience

• 

  American Express Banking Corporation

  Jun 2014 - Nov 2016

  Risk Analyst

  • Researching customer’s disputes & Claims for Amex Travelers Cheques for US markets.• Analyzing details of the valid or fraudulent activity.• Ensure an excellent customer experience is provided to internal and external customers at all times Responsible for investigating and decision all customer disputes and ACH transactions • Utilize and navigate multiple systems applicable to the product. Follow established policies and procedures to meet all defined quality, compliance & regulatory requirements in servicing the customer’s disputes.• Provided mentorship to peers and new joiners to help them to come up the learning curve. Show less

• 

  EY

  Feb 2017 - now

  • Handling four major clients• Primary role is to coordinate between global local teams and client to see if the Audit is being properly taken on time. • Creating client ready presentations while ensuring timely delivery and presentation of client deliverables (MS PowerPoint, MS Excel, MS Word, SharePoint) • Preparation of budget for the year and analysis of the variance between budget and actual hours every week including estimates to complete, billings, variance, fee, reconciliation etc. Show less

  • Assistant Manager

    Oct 2022 - now

  • Senior Associate

    Oct 2019 - Oct 2022

  • Advanced Associate, Audit

    Feb 2017 - Oct 2019