Jitendra Rathore

Experience

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  Impact Infotech Pvt. Ltd.

  Nov 2011 - Dec 2012

  Store Manager

  •Manage and maintained the all company System Inventory like Hardware Camera “Server, iMac Desktop, iMac Laptop, Projector, Desktop system, Laptop, Switch, Router firewall, UPS, IP-Phone’s, Camera NVR device and all company camera device’s and all spare part’s Mobile phones and tablet’s inventory manage by self-making Asset ID.• Software and licensing:- Manage and maintained the all company software and licensing inventory like “Window License, Office license, Visio License, Studio license, Vm-Ware, Window Server license and etc. all inventory manage by as per management requirement. • Managing DC Server, Symantec Backup server, FTP server, DHCP Server, Proxy Server.• Managing and configure domain user accounts and implement Security.• Configure and Manage Outlook, Thunderbird mails.• Manage PST and perform Backup and restore mails and data.• Configure and managing Symantec backup planes and Tape drives. • Designing backup strategy & ensuring scheduled / unscheduled backups as per the backup plan.• Configure and managing network printers. • Manage Trend Micro Proxy and configure Web Filtering. • Configure and managing LAN Cabling, IP Addressing.• Configure and managing WIFI routers.• Providing technical support, diagnose hardware and software problems, and replace defective components computer networks and related computing environments, including computer hardware, systems software, applications software, network and all configurations Show less

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  Worldpay

  Dec 2012 - Mar 2021

  Sr. IT Support Analyst

  •IT Operations support (1st/2nd line infrastructure operations and Service management)•Infrastructure Professional services (project management and delivery)•Development and maintenance of an Enterprise IT Service Desk Knowledge Base•Work with the Technology Managers, and other team members to define metrics and performance goals for the applicationIncident Management – Detects, classifies, monitors and tracks incidents, provides analysis and recovery methods•IT controls function including IT procurement, software and hardware asset management.•Patching on all Clint system by remotely and manually by SCCM and 3rd party tools.•Run patch on client devices and trouble shoot SCCM client manager on client system’s L1& L2 level•Identify CCM log for fix problems and issues on devices.•Manage and maintain the PADSS Lab and systems as per to PCI Compliances and security norms.•Manage and maintaining Symantec Endpoint Protection server with access permission by OU management.•Handling and managing System Encryption server with client systems.•Manage and maintain the EUC Wyse terminal by Wyse device manager.•EUC patch deployment project on more than of 500 device by remote and manually•Handle the company Migration and service delivery project.•Manage all ticket & issues on remediation and service now tools with SLA.•Manage and maintain the centralized Symantec endpoint antivirus server.•Configure and manage VMware system virtualization on windows platform.•Configure and Deployment of AD on windows server• Firewall (Websense) – Configuration, restriction, Deployment• Vendor management – Generate Request to new purchase, servicing and contract. Show less

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  FIS

  Apr 2019 - Mar 2021

  Sr. IT Operation analyst III
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  Meesho

  Mar 2021 - Aug 2021

  Assistant Manager

  1. Provide expertise for IT infrastructure (e.g. hosting, storage, cloud, mobile, network), and related services (e.g. Disaster Recover) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards2. Reviews system requirements and business processes.3. May implements IT infrastructure solutions as necessary.4. Evaluates new IT developments and evolving business requirements and makes recommendations for continuous improvement in operations.5. Demonstrated success at project management6. Possesses analytical and negotiation with Vendors.7. Proficiency in implementing solutions utilizing ITIL framework and best practices.8. Leading teams to develop and adhere to steady state operational processes for L1, L2, L3 IT & operation function.9. Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.10. Work with leveraged resources to deliver Infrastructure Services.11. Cost Management 12. Stack holder Management 13. Initiate and execute mid- and long-term improvement projects.14. Consult with clients and team members to develop technical solutions to complex15. business/information problems.16. Perform resource planning, deployment, tracking and reporting for all assigned team members.17. Training and mentoring of the team and the team members in terms of their job performance, behaviors, and competencies.18. Negotiation and vendor management19. Solid understanding of ITILL20. Demonstrated ability to multi-task and meet tight deadlines.21. Prioritizing tasks, research, ethical decision making, team decision making, problem analysis, consensus-building. Show less

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  ITC Infotech

  Aug 2021 - Jun 2022

  IT Lead Consultant - Software Policy Governance & Information Security.

  Contribute to the various security programs, like security awareness, approval process, etc. and be the local point of contact from an IT Security perspective.Perform internal and external information security risk assessments including the reporting and oversight of treatment efforts to address negative finding.Ensure consistency, foster collaboration, promote synergies and share good practices/methodologies across local environment.Collaborate with the Group IT Security team and Regional Information Security Officer to define/review/apply standards within the region and local environment, and drive local action plans.Run the local Information Security Function as an individual contributor (IC):Lead the information security function locally in the country/countries to ensure consistent and high-quality information security management in support of business goals, local regulations and in line with the Group Security Standards.Responsible for end to end security, ensuring that the confidentiality, integrity and availability of all Sports authority data is not breached, infected or compromised in anyway by outside malicious users.Continuous monitoring of the sports authority network and internal systems for malicious activity.Numerous attacks and security threats targeted at company have been prevented because of these efforts.Supported client security policies and activities for networks, systems, and applications including vulnerability management, incident reporting, mitigation, and continuous monitoring.Worked on all assessment and authorization (a&a) phases and processes.Proven ability to support the full life-cycle of the assessment and authorization (a&a) process.App reviewed and updated the Information system security policies. Used Iii a-130 and industry best security practices.Solved unique and complex problems with broad impact on the business.Identify dependencies across programs, milestones, systems, and solutions. Show less

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  Coforge

  Jun 2022 - Feb 2024

  Project Manager

  PCI DSS compliances, IT Audit, Data Centre management, and EUC operation Management,

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  Tata Consultancy Services

  Feb 2024 - now

  Technology Migration & IT Security Consultant.