Cynthia Godwin

Assistance Presiding Officer

Lagos Island, Lagos State, Nigeria

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Timeline
About me
| HR Management/Technical Support Specialist,Customer Experience Manager/Content Writer/ YouTuber
Education
- University of Uyo
  -
  Bachelor of Arts - BA
- University of Uyo
  2014 - 2020
  B.A history and international relation
  Activities and Societies: Debate team
- University of Uyo
  2014 - 2019
- University of Lagos
  -
  Master's degree International Relations and Affairs
Experience
- INEC
  Feb 2019 - Mar 2019
  Assistance Presiding Officer
- Tek Experts
  Nov 2020 - May 2024
  Technical Support Specialist
  Technical Support Engineer at Tek Experts Nigeria>Technically Supporting customers Via Emails,IVR and chats to resolve Audio,Graphics,clean installation,In place upgrade and custom installation of Windows.>Support Microsoft 2016,2019,2021,and Office 365 software>Guide customer to understand the walk around of Mac device.>Attend to enquires and give correct information and preach achieve more of our products.Resolve printer issue ,Wi-Fi on Windows device,Mirror casting ,Managing Outlook App,Mail Merge,file sharing,creating new user and Admin e.t.c Show less
- Flap Multipurpose Cooperative Society Ltd
  Oct 2022 - Feb 2023
  Telesales Manager
  Telesales Manager at Flap Multipurpose company>Evaluate and monitor the KPI to team member taking action plans to ensure the team achieve the set Target.>Generating Key leads that is converted to major sales.>Articulating a vision,energizing,inspiring and motivating the team using effective communication skills,incentives,persuasion that a can do attitude is possible.>Monitor and Review phone calls to ensure Quality service and compliance with applicable policies and best practices.>Part of the Recuitment process to identify skilled candidate suitable for the Role>Assisting in Development of Effective sales Strategies>in charge of Analyzing the overall performance of the team.Building and managing existing and new customer relations Show less
- ZKTeco West Africa
  Feb 2023 - Sept 2023
  Customer Experience Manager Zkteco West Africa
  Customer Support at Zkteco West Africa>Handle inbound and outbound calls >Attend to online customers enquires and technical support assistance via CRM, Emails, Whatsapp and phone calls>Welcome walk-in customers and ensure their issue is resolved.>preach achieve more and ensure customer have full knowledge of what he/she is going for.Online campaign and contact mining>send reports to CCX department and get customers feedback
- Beam
  Sept 2023 - Jan 2024
  Technical Recruiter
- HOME AFFAIRS SUPERMARKET
  Jan 2024 - May 2024
  Human Resources Executive/Admin
- Mayport Oil and Gas Company Limited
  May 2024 - Jul 2024
  Human Resources Manager
Licenses & Certifications
- Professional in Human Resources - International (PHRi)
  ALISON
  Aug 2023
- Introduction to cyber security
  Simplilearn
  Dec 2022
- Introduction to data Analysis
  Simplilearn
  Feb 2023
- Human Resources: Leadership and Strategic Impact
  LinkedIn
  Jun 2024
  View certificate
- Human resource managemnt diploma
  La Plage Meta Verse
  Nov 2022
- Computer Hardware Basis
  Cisco
  May 2024
- Technical support fundamental
  Coursera
  Feb 2023
- Microsoft Office 365
  Microsoft
- Analyzing and Visualizing Data with Microsoft Power BI
  Forage
  Feb 2023
- Implementing Microsoft Azure Infrastructure Solutions
  Microsoft
- Marketing Management-Analysing competitorsand customers
  Alison - Empower Yourself
  Feb 2023
- Listening skill
  LinkedIn Online Training Courses
  Feb 2021
- Lean Six Sigma Yellow Belt
  GoLeanSixSigma.com
  Jan 2022
- Amazon Web Services Cloud Practitioner
  Amazon Web Services (AWS)
  Jan 2023
- Certified Customer Service Professional (CCSP)
  Udemy
  Jun 2022