
Cassandra Wilkinson
Duty manager

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About me
food and beverage duty manager at Dominvs Hospitality
Education

Banff academy
2000 - 2006Activities and Societies: Painters club, choir, band rehearsals, debating team

The Open University
2017 - 2023Arts and Humanities Art History, Criticism and Conservation BA(hons)
Aberdeen College
2010 - 2012HND art and design HNDActivities and Societies: Took part in the choir, debating team and held art history tutoring sessions
Experience

CJP catering
Jan 2008 - Jan 2009Duty managerOpening and closing up the business, designing the menus, FOH experience, cash handling, banking, cooking, cleaning, stock rotation, managing orders for food and drink, serving, team bonding

Premier inn
Mar 2010 - Apr 2015I manage a team of 12 restaurant assistants with 3 supervisors, 6 receptionists and 14 housekeepers for a hotel of 198 roomsPersonal licence holder, Stock rotation, rota's, working on reception, housekeeping, waitressing, serving, cooking, cleaning, team bonding, banking, charity work, YourSay improvement, team training, one to one, disciplinary actions, fire safety, GPC audits and CMI audits, time management, time sheets, maintenance, controlling car park and checking our recycling usage, customer satisfaction, bar waitering, processing weekly stock on hand, wastage, checklists, using micros systems, good together scheme, Show less
Duty Manager
Oct 2012 - Apr 2015F&B shift leader
Mar 2010 - Oct 2012

Dominvs Hospitality
Apr 2015 - Jan 2018Mainly responsible for the turnover of the current food and beverage department with implementations of an improved SOP manual, front and back of house training, guests improvement via our Medallia tool, revenue improvement and also successfully turning over our gross profit with stock control.I also take care of our front office team and liaising with both sales and reservations in the hope to provide the relevant training for all members of staff on the front desk to feel 100% confident and relaxed in their role. I manage a team of 5 food and beverage assistants, 3 receptionists and 3 supervisors for a hotel with 193 rooms - I always have high hopes for all members of the team and willing to help them progress where ever possible. weekly manager meetingsmonthly food and beverage meetingspersonal licence holder and licencing champion. SOP departmental management.food and beverage orders, weekly and monthly stock takes.Zonal POS and Opera POS knowledge.Departmental service training. weekly Spot audit kitchen checks.regular walk arounds of all operational areas within the hotel.knowledge of the IHG brand as well as Holiday Inn Express brand.collate and present all feedback from F&B.IHG Frontline champion as well as being responsible for all Merlin accounts. Roster rotationfull front of house managementfully reservations trainedcurrently undergoing P&L, sales/marketing, forecast, revenue and finance training as well as growing to understand the strategy on building profitability and growth in order to begin general manager training from February 2016 Show less
Duty Manager
Jul 2015 - Jan 2018Food and Beverage Supervisor
Apr 2015 - Aug 2015
Licenses & Certifications

Alcohol licence
SQA – Scottish Qualifications AuthorityAug 2014
Volunteer Experience
Bake sale
Issued by Great Ormond Street Hospital Children's Charity
Associated with Cassandra Wilkinsonparticipant
Issued by Great Ormond Street Hospital Children's Charity on Oct 2014
Associated with Cassandra Wilkinson
Languages
- geGerman
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