Experience

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  Best buy

  Jan 2004 - Jan 2008

  Manager

  Lead highly motivated, young sales team, growing customer loyalty, trust, and brand-name recognition. Promoting selling culture, advance product knowledge, focusing on service over raw volume. Building, maintaining morale, and core values. Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Developed and deployed a successful Black Friday GO, gaining Test Store/Flagship status in FY2005 Constructed a lasting, well-proven system of customer/associate interactions, leading our department to district leaders for 14 consecutive months Interpret and communicate work procedures and company policies to staff. Monitor customer preferences to determine focus of sales efforts. Show less

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  Barnes & noble

  Jan 2010 - Sept 2020

  Manager

  Leveraging a one-face, in-the-trenches style leadership, to generate positive general ledger. Developing associates in region-leading selling techniques and strategies, ensuring operational cohesion and client satisfaction.Monitor customer preferences to determine focus of sales efforts. Customer-first engagement: Increased FY2019 patron retention rate by 255% (over company average of 40%) Review operational records and reports to project sales and determine profitability goals. Increased FY2011 goal by over 25%, finishing 42% to LY. Pioneered minimal operational redundancies process, increasing YOY by an average of 19% Plan and direct staffing, training, and performance evaluations to develop leadership, control sales and promotional programs. Developed a system to recognize potential and encourage promotion, creating 11 new supervisory/management players throughout the region. Drive sales initiatives. Boosting AVT by 22-38% FY2015-2020 Maintain metrics, development regimentation documentation, customer service reports, state guidelines, and required licensing. Expanded cross-training program from 20%-85% Resolve customer concerns regarding sales and service. Inventory optimization and margin enhancement through optimal ordering processes. Assessed negative margin factors, reducing expiration loss by 15%. Augmented ordering system to focus on local interest products, broadening customer engagement and reach. Show less

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  Atrenet

  Sept 2020 - now

  Project manager