Experience

• 

  Ltd alkid

  Jun 2014 - Jul 2014

  Administrative assistant (summer job)

  - Managing and distributing information within the office- Sending and receiving correspondence- Storing and organizing files - Greeting clients

• 

  Qulix systems

  Aug 2014 - Sept 2014

  Web copywriter (summer job)

  - Writing news articles and reviews on company's events- Helping with the company's website update (moving information from the old website to the new one) - Creating attention-grabbing product descriptions for both - informational and promotional purposes- Searching events/conferences that could be beneficial for company to attend or participate in

• 

  Hagen human capital s.r.o.

  May 2017 - Nov 2017

  Recruitment consultant

  Part-time- Communicating with clients in order to understand their hiring needs, and translating those into appropriate recruitment strategies- Creating attractive advertisements for positions within different working fields- Sourcing candidates and matching them to the most suitable positions- Conducting short interviews via phone with candidates- Building long-term relationship with candidates, leading them through different stages of the client's interviewing process and providing with advice Show less

• 

  Ortho clinical diagnostics

  Apr 2018 - Aug 2020

  - Customer Management - handling a dynamic portfolio of more than 15 clients from different countries; managing and resolving their inquiries;- Clients' complaints handling: solution, monitoring and follow up;- Daily operations with SAP as well as participation in new projects implementation and end-to-end testing;- Providing support to colleagues: cross-functional cooperation with supply chain and sales teams, help in SOPs creation;- Ensuring fulfilment of all orders on time in full. Show less

  • Customer Service Representative

    Sept 2019 - Aug 2020

  • Customer Service Administrator

    Apr 2018 - Aug 2019
• 

  Socialbakers

  Sept 2020 - Nov 2021

  Lead researcher - japac

  - Researching outbound Leads across the JAPAC region and passing Qualified Sales Leads (QSL) to the Sales team to win new deals;- Supporting Marketing in Social Media reports creation by providing analytical insights on consumer trends and behaviours;- Working in a global team, remotely cooperating with JAPAC Sales and Marketing teams.

• 

  Qulix systems

  Dec 2020 - Jun 2021

  Freelance copywriter
• 

  Emplifi

  Dec 2021 - now

  - Closely collaborating with Data Analytics Team on data analysis and its translation into clear actions for Sales & CSM Organization, with focus on customer retention and new business opportunities- Driving research projects and data analysis in alignment with Sales Leaders and VPs to deliver impact on sales results- Leading and/or participating in data enrichment activities to improve data quality within the organization- Business co-ownership of Customer Health Framework within new CRM tool - Gainsight (metrics definition & rules set up)- In addition, closely collaborating with Revenue Operations, Product and Marketing Teams Show less - Running micro-projects focused on company retention and product adoption- Maintaining & improving CRM in cooperation with the Development and Reporting teams- Providing regular and ad hoc social media analysis and reporting- Helping global clients understand and better manage their social media profiles- Supporting Sales by exploring product data and translating it into compelling stories- Liaising with the Customer Success Management Team in strategic meetings to provide crucial custom data & insights on clients' social media performances- Pioneering innovation with Development and Product teams and delivering cutting-edge social media and business insights Show less

  • Data Analytics Team Manager

    Mar 2025 - now

  • Customer Insights Manager

    Sept 2023 - Mar 2025

  • Data Insights Analyst

    Dec 2021 - Nov 2023