Dimitra Karaiskou

Experience

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  Hellenic Navy

  Jul 2013 - Feb 2019

  Petty Officer

  As a Weapon Engineer in the Hellenic Navy, I focused on maintaining and optimizing naval weapon systems to ensure their peak performance. Over 5 years, I carried out various responsibilities:Key Contributions:System Maintenance:Conducted regular maintenance and repairs on advanced naval weapon systems, ensuring they were always operational.Technical Troubleshooting:Identified and resolved technical issues with weapon systems, collaborating with teams to address complex malfunctions.Upgrades and Training:Led efforts to integrate new technologies into existing weapon systems and conducted training sessions for naval personnel.Documentation and Quality Control:Maintained detailed records of maintenance activities, adhering to quality control measures and ensuring compliance with standards.Sea Trials and Security:Participated in sea trials to assess the performance of weapon systems under real-world conditions, while maintaining a high-level security clearance.My role focused on contributing to the reliability and effectiveness of naval weaponry, and I take pride in being part of a team dedicated to maritime defense. Show less

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  Fenstyle.gr

  Sept 2018 - Mar 2019

  Ecommerce Coordinator

  As an E-commerce Coordinator for Fenstyle, I've been at the forefront of creating a seamless and engaging online shopping experience. In this multifaceted role, I've played a crucial part in driving digital success and enhancing the customer journey:Key Responsibilities and Achievements:Online Store Management:Managed the day-to-day operations of our online store, overseeing product listings, updates, and ensuring a user-friendly interface to optimize the online shopping experience.Product Merchandising:Implemented effective merchandising strategies to showcase products attractively, increasing visibility and encouraging conversions.Data Analysis and Optimization:Utilized analytics tools to monitor website performance, track customer behavior, and identify opportunities for improvement. Implemented strategies to optimize conversion rates and enhance overall user satisfaction.Mobile Commerce Optimization:Focused on optimizing the mobile shopping experience, recognizing the growing importance of mobile commerce. Ensured a responsive design and streamlined checkout process for users on various devices.Marketing Campaign Coordination:Collaborated with the marketing team to coordinate and execute e-commerce-specific campaigns, promotions, and sales events, driving traffic and increasing sales.Order Fulfillment and Logistics:Worked closely with fulfillment partners to ensure efficient order processing, accurate inventory management, and timely delivery to customers.Customer Service Integration:Integrated customer service processes into the e-commerce platform, ensuring timely and effective resolution of customer inquiries, feedback, and concerns.Security and Privacy Compliance:Maintained a strong focus on data security and privacy compliance, implementing measures to safeguard customer information and build trust in online transactions. Show less

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  Kavos Hotel & Suites

  Apr 2019 - Nov 2019

  Front Desk Staff

  As a Hotel Front Desk Coordinator at Kavos Hotel, I embraced a dynamic role that was instrumental in ensuring a seamless and welcoming experience for guests. Over my tenure, I successfully managed various responsibilities that contributed to the overall efficiency of the hotel's front desk operations:Key Responsibilities and Achievements:Guest Reception:Warmly welcomed guests, providing a friendly and hospitable first point of contact. Checked guests in and out, addressing inquiries and ensuring a positive arrival and departure experience.Phone Reservations and Inquiries:Managed a busy phone system, handling reservations, providing information about room availability, and addressing guest inquiries with professionalism and efficiency.Reservation System Management:Coordinated room reservations and optimized occupancy through effective management of the hotel's reservation system. Ensured accurate and up-to-date information on room availability.Key Issuance and Security:Issued room keys, explained hotel amenities, and enforced security measures to guarantee the safety and well-being of guests during their stay.Guest Assistance:Assisted guests with various requests, including room changes, additional amenities, and recommendations for local attractions. Resolved issues promptly to enhance guest satisfaction.Documentation and Billing:Maintained meticulous records of guest information, payments, and billing details. Ensured accuracy in financial transactions and collaborated with the finance team as needed.Collaboration with Departments:Worked closely with housekeeping, maintenance, and other hotel departments to coordinate guest services and address any guest-related concerns.Information Resource:Acted as an information resource for guests, providing details about hotel services, local attractions, and facilitating a memorable stay. Show less

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  Buns N` Roses

  Jan 2022 - Jan 2024

  Small Business Owner

  As the proud owner of Buns N' Roses, I have been at the helm of a small yet vibrant establishment that is more than just a place to grab a delicious burger; it's a community hub where flavor and warmth come together. In my role, I've taken on a variety of responsibilities to ensure the success and uniqueness of our burger joint:Key Responsibilities and Achievements:Concept Development:Conceived and developed the concept, infusing it with a distinct personality that resonates with our community.Operational Management:Managed day-to-day operations, overseeing kitchen staff, ensuring quality control, and maintaining high standards of cleanliness and hygiene.Branding and Marketing:Established and promoted the brand through creative marketing strategies, both online and offline. Leveraged social media to engage with our audience and attract new customers.Customer Service Excellence:Instilled a culture of exceptional customer service, creating a welcoming environment where patrons feel valued and appreciated.Community Engagement:Actively participated in community events, collaborating with local businesses, and supporting initiatives to strengthen our ties with the neighborhood.Financial Management:Oversaw financial aspects, including budgeting, cost control, and accounting, ensuring the sustainable growth and profitability. Show less

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  Teleperformance

  Jul 2024 - now

  Customer Service Representative

  Customer Support Specialist - Norwegian Market