Meagan Austin

Experience

• 

  Pinellas County Sheriff's Office

  Jan 2013 - Dec 2013

  Child Protective Investigator

  •Responding quickly in crisis situations in an abusive or neglectful situation•Investigating child abuse or neglect taking necessary steps to protect child; including removals•Interviewing multiple people involved within an investigation including family members, children, doctors, law enforcement, etc.•Working under constant deadlines that require prioritizing efforts and flexible work hours•Obtained training in communicating with disabled children, mental illness and difficult situations with aggressive adults, insensitive scenarios and removals/extractions Show less

• 

  Ethos

  Apr 2014 - now

  •Collect and analyze feedback from customers, stakeholders, and other teams to shape requirements, features, and end products•Synthesize user and stakeholder feedback into actionable engineering user stories•Create buy-in for the product vision both internally and with key external partners•Craft product roadmaps according to overarching business and user goals•Own the prioritization of user stories while weighing technical complexity•Partner with technical stakeholders to plan and manage product releases•Develop high quality software architecture and software development backlog stories ensuring their alignment with short-term and long-term objectives Show less •Manage all surveillance cases for some of our largest clients•Manage all process service assignments nationally (subpoenas/summons/doc service/locates) •Direct manager for the Florida Investigative staff (45+ investigators)•Run monthly meetings with the Florida team•Regularly handles a caseload of 100+ cases at a time•Make decisions based on investigative situations•Game plan with client on their surveillance files to better results•Review surveillance footage and reports, send completed product to clients•Scheduling investigators and assigning out cases•Locate subjects when provided information may be outdated•Be a strong leader and motivate my team to get good results! Show less •Manage all surveillance cases within a regional area•In charge of several private investigators in the field (45+)•Regularly handles a caseload of 100+ cases at a time•Run monthly meetings with my team discussing issues, results, etc.•Take daily updates from the field investigators•Make decisions based on investigative situations•Game plan with client on their surveillance files to better results•Send out daily surveillance updates to clients•Review surveillance footage and reports•Scheduling investigators and assigning out cases•Locate subjects when provided information may be outdated•Discuss findings and issues on cases with clients•Hire and train new investigators in areas of need•Be a strong leader and motivate my team to get good results! Show less

  • Product Owner

    May 2023 - now

  • Manager of Operational Support Services

    Sept 2022 - May 2023

  • Senior Operations Manager

    Oct 2017 - Sept 2022

  • Operations Manager

    Jul 2014 - Oct 2017

  • Assistant Operations Manager

    Jun 2014 - Jul 2014

  • Data Support Investigator

    Apr 2014 - Jul 2014