Brenna Hodack

Experience

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  Leo's Coney Island

  Mar 2017 - Feb 2021

  Waitress

  • Presented menu and provided information about ingredients, reducing potential food allergies.• Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.• Delivered accurate checks and processed bill payments in POS system.• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

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  Davison Hotel Lounge

  Feb 2021 - now

  Head Bartender

  • Upsold drinks and desserts, boosting sales and profits due to acquired knowledge of menu items.• Informed customers about daily specials, increasing sales of popular food items or dishes while also engaging in suggestive selling techniques.• Demonstrated excellent customer service skills and time management skills while working in a fast-paced environment.• Managed multiple tasks simultaneously while maintaining high quality standards of service.• Trained new employees in restaurant policies which resulted in improved guest satisfaction.• Greeted incoming guests in a warm and friendly manner, building rapport and repeat customers leading to cultivating relationships. Show less

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  Belva

  Nov 2022 - now

  Head Waitress

  • Contributed positively to the team atmosphere in order to promote an enjoyable work environment using interpersonal skills, positive attitude and motivational demeanor.• Processed payments accurately using POS systems and efficiently reconciled all daily transactions.• Resolved customer complaints in a professional manner while upholding company policies.• Upheld state and federal policies for continued compliance.

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  The Davison Hotel Lounge

  Jul 2023 - Jan 2024

  Operations Manager

  Promoted to an operations manager based on leadership, critical thinking, and sales operations expertise. Created a work environment that promotes customer satisfaction, teamwork, and accountability.• Played a key role in business expansion by booking all private parties and catering events, as well as developing creative menus for a variety of clients with varying budgets and tastes.• Used strong communication, customer service skills, and product knowledge to educate customers and employees on existing products, new products, and promotions.• Managed the daily operations of multiple departments to maximize efficiency.• Implemented quality assurance protocols within the organization for consistent output of quality standards, while assessing customer feedback in order to create actionable insights that could be used for improvement efforts. This resulted in increased loyalty and repeat business.• Developed talented team, which included hiring, coaching, and performance management processes. Motivated team members to achieve weekly and monthly sales goals through effective communication, coaching, and rewards for their progress.• Pioneered all social media marketing across popular sites, such as Facebook, and created promotional campaigns and events that resulted in increased sales. Created promotional materials such as brochures and flyers.• Effectively handled customer and employee issues by developing and delivering solutions to resolve concerns related to product quality, pricing, and customer service. Show less

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  The Davison Hotel

  Nov 2023 - now

  Event Manager