Ashley Keith, PMP

Experience

• 

  Coleman Hanna Carwash Systems LLC

  Jan 2000 - Apr 2007

  Desktop Support Specialist

  • PC Software / Hardware troubleshooting (L0 – L3 point of contact) • Windows (2000 and above) & MS Office (2003 and above)• Provision & Administer IT services on small corporate network• Internal Data & Telephony Support - Desk Side, Data / Voice Lines, PBX• Basic Programming Skills in .NET (VB/C), Java, HTML, CSS, ASPX, SQL

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  HP

  May 2008 - Nov 2012

  o Design Support Readiness solutions for IT End User Services & Business Applicationso M&A Large: EDS & MphasiS (~ 2 years, Integrated 13 Helpdesks)o M&A Small: 3Com, Palm, 3Par, ArcSight, Autonomy (3-6 mos. & 1 Helpdesk each)o Coordinate Call Center Staffing, Legacy Helpdesk Ramp down, Training, & Processeso Analyze Financial & Metric data for Reporting / Presenting to Senior Management o Led, Consulted & Trained Application Datacenter Migrations (Forklifts & Soft Moves)o Led 30+ Local Projects (3-6 mos. each) & 2 Regional Programs (6+ mos. each)

  • Project Manager - IT Helpdesk & Support Readiness

    Jan 2009 - Nov 2012

  • Project Delivery Manager - Data Center Consolidation

    May 2008 - Dec 2009
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  Hewlett Packard Enterprise

  Dec 2013 - Sept 2016

  o Led and Designed Salesforce.com desktop portal & mobile app with Usability & Experience best practices (Iterating Wireframes, Mockups, Beta Testing, & Pilots)o Integrated external services such as authentication, URL Redirection / Masking, user access / creation, search engine, ticket management & DNS Configurationo Followed Release and Deployment Management processes for application documentation in CMDB, support readiness, and ongoing developmento Phase I: Create SaaS solution & Migrate from old WPC solution (2013-14)o Phase II: Clone SaaS solution & support processes for HP Inc. (2015)o Phase III: Build a governance model for multi-tenant Release Mgmt processes (2016)o Phase IV: Logically split platform for Enterprise Services Divestiture (2016-17) Show less

  • Program Manager - Desktop Site Services & Kiosk Solution for IT Support

    Oct 2015 - Sept 2016

  • Program Manager - Salesforce.com IT Self Service Portal & Mobile Web App

    Dec 2013 - Sept 2016
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  DXC Technology

  Oct 2016 - now

  PC Lifecycle Service Lead for all of DXC IT internal workers including: 50+ countries, 200,000+ PCs & annual $30-50M Budget, focused on Service Strategy and Service DesignFormed / Led / Mentored a 5-person Service Management Team to focus on Service Transition / Operations / CSI to help manage the day to day PC Lifecycle Operations (e.g., Model Selections by persona, PC Purchases, Inventory, Distribution, Disposals) with global timezone coverageOversee PC Inventory / Asset Management (50 Global Depots), PC Purchases (4-6K per quarter), & PC Vendor Management Relationships (HP / Lenovo / Dell & their respective 3rd party distributors)Annual PC Refresh of 10-30K PCs per year, 2020: the largest IT PC Refresh in company history 25K PCsFacilitate Hardware Model Changes, Driver Packaging and OS Migrations (e.g., 1909 🡪 20H2 → 21H2 → Windows 11) at depots and factories, based on Cyber Security Requirements and Modern Management capabilitiesCovid-19 Response: Enabling 3000+ dedicated office workers to work remotely by distributing laptopsCreate, Implement, & Enforce Hardware Service PoliciesPartnered with various Service Management, Ticket Process, Order Management, Software Development, OS Deployment, and Depot Operations teams to carry out PC Lifecycle Service StrategyPlan, report, and manage financials, budgets, projects for Continual Service Improvement. Created a forecasting methodology with uninterrupted product availability globally for 3 consecutive years. Show less Mobility Service Lead for 40,000+ Subscriptions & annual $19M+ BudgetIntegrated Legacy ES and CSC Mobility Process and Budgets. Drove costs down from $46M to $19M.Created and led annual auditing of subscriptions with end usersBuild / Test / Deploy Microsoft InTune MDM & Migrate users from legacy MDMIntegrate services, contracts, & processes to support ES-CSC merger into DXC TechnologyCreate, Implement, & Enforce Mobility/Subscription Service PoliciesLead Service Management and Mobile Operations to carry out PC Lifecycle Service StrategyPlan, report, and manage projects for Continual Service Improvement Show less

  • PC Lifecycle Service Team Lead

    Apr 2017 - now

  • OCIO Mobility Service Lead

    Oct 2016 - Dec 2018