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Alex Young

Alex Young

Student

Followers of Alex Young114 followers
location of Alex YoungMount Pleasant, South Carolina, United States

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  • Timeline

  • About me

    Senior Field Engineer at Medical University of South Carolina

  • Education

    • University of South Carolina-Columbia

      2009 - 2014
      Integraded Information Technology Information Technology

      Activities and Societies: soccer, football, frisbee golf I learned about the basic concepts that connect the IT and business world. Whether that was simple lectures on how they coexist or hands on activities that showed first hand how they actually work together. It was quite a experience and very helpful for when i get out there in the work force of IT.

    • University of South Carolina

      2009 - 2014
      BS in Integrated information Technology IT Customer Support

  • Experience

    • University of South Carolina

      Aug 2009 - Dec 2014
      Student

      I learned how to be an effective IT Specialist in today's business world. I took hardware and software classes that should set me apart from other's and make me a more valuable IT technician asset to companies in the future.

    • Medical University of South Carolina

      Apr 2015 - now

      I provide remote hardware and software support to the Medical University of South Carolina as users place tickets to our ticketing system "Service Now". As a Senior FE I lead other FE's as MUSC opens up or acquisitions new clinics/hospitals. This includes planning/organizing how we are going to install MUSC computers/printers at these new sites and coordinating with other teams (network engineers, desktop engineers and Epic support teams) on getting them integrated to our system. I worked as a Help desk contractor providing tech support to MUSC students, employees and staff. I answer roughly 60+ calls a day diagnosing various hardware/software issues and provided the best support to solve their issue.

      • Senior Field Engineer

        Jan 2017 - now

      • Helpdesk Contractor

        Apr 2015 - Jan 2017

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Alex Young
      Dean's List - May 2012 Was on the Dean's list from Spring 2012 until Spring 2014
    • Awarded to Alex Young
      Eagle Scout - Feb 2009

  • Volunteer Experience

    • Student teacher

      Issued by University of South Carolina on Nov 2013
      University of South CarolinaAssociated with Alex Young