Romario Tamba S.T., M.B.A.

Experience

• 

  PT. Astra Graphia Information Technology (AGIT)

  Jan 2020 - Jul 2022

  IT Service Management Operation at Telkomsel

  - Manage L1 Telkomsel Applications- Trace and solving issues on Telkomsel Applications Check server domain health (memory, file system,housekeeping, etc.)- Monitor all cronjob on Control-M and Rundeck- Start, restart and stop service machine on server- Trace log on server, splunk and kibana- Create, update and delete Telkomsel customer profile- Monitor activity standard change- Maintain and fix HRIS Telkomsel and Vendors database- Perform daily, weekly and monthly report to User Show less

• 

  PT. Putra Perdana International

  Jan 2023 - now

  Information Technology Application Support - Roaming International (PT. Indosat Tbk.)

  1. Roaming Service Management: Overseeing the technical aspects of international roaming agreements, ensuring seamless connectivity and service quality for customers traveling abroad.2. System Integration and Maintenance: Implementing and maintaining IT systems related to roaming operations, including billing systems, network configurations, and data exchange platforms.3. Partner Collaboration: Coordinating with international telecom partners to establish and maintain roaming agreements, troubleshoot issues, and optimize service delivery.4. Data Analysis and Reporting: Analyzing roaming data to identify trends, optimize performance, and provide actionable insights to improve efficiency and customer satisfaction.5. Regulatory Compliance: Ensuring compliance with international telecom regulations and standards, keeping abreast of changes in the industry that may impact roaming services.6. Customer Support and Issue Resolution: Providing technical support to customers and resolving issues related to roaming services, ensuring a positive customer experience. Show less