Divyesh Sethi

Experience

• 

  Ericsson India Private Limited (Off-Roll)

  Oct 2010 - Mar 2011

  BSS Engineer

  Timely execution of Preventive & corrective maintenance schedule & ensure timely servicing & maintenance by vendors.o Commissioning & integration of Ericsson 2G BTS, & 3G RBS (6601W, 6601E, 6202).o BSS fault management, Alarm configuration & alarm rectification for 2G and 3G BTS.o E1 cascading for 900 & 1800 BTS and E1 addition & e1 separation for Multiple BTS.o Rectification of External alarm faults & MO faultso Provisioning of E1 /Ethernet media at SDH/PDH Transmission Nodes. E1 Trail Configuration End to End locally/remotely.o Analysis of Performance, alarms logs of BSS and TXN Nodes and to act accordingly for timely rectification.o To prepare RNA report and maintain RNA of 99.98%.o To fix and provide permanent solution of Errors/ fluctuation issues in the Microwave links and Resolution of interference related issues. Show less

• 

  Vodafone

  Mar 2011 - Nov 2016

  Senior Engineer

  To maintain Radio availability of 99.99% for the Vodafone 2G & 3G network in the allotted cluster, worked as a Cluster Manager carrying overall Cluster responsibility.o Process owner for arranging bridge call with all stake holders during P-1 & P2 Incident and sharing RCA/RFO for incident closureTo take care of all the processes of Change request and handle the Change Requests dispensed for the execution.o To perform Monthly Governance meeting with NOC, Circle & OEM/Partners for P-1 & P2 incidents.o Organize and monitor current network operations so that required Service Level Agreements (SLAs) are met.o Coordination with deployment teams for quality of installation and commissioning activities and take over sites with no service affecting punch points.o To perform Software Up-Gradation of Huawei & Ericsson 2G, 3G BTS , Ericsson BSC & RNC.o Preventive maintenance and corrective Maintenance of Microwave & Radio Network.o Software Upgradation, Fault finding and rectification of Ericsson Microwave Traffic node (2P, 6P, 20P).o To Define new cell sites in Ericsson RNC and perform Node B migration activities.o To Take Monthly Backup of BSCEs and RNCs through Local & Remote Login.o To Perform acceptance test of all BSCs, RNCs and expansion magazines.o Presentation of status of BTS and BSCs during monthly governance meetings.o Accountable for overall quality control, management of risks and escalations, audit, and governance. Ensure correct processes and procedures are followed. Show less

• 

  Huawei Telecommunication (India) Company Private Limited

  Nov 2016 - Jan 2017

  Senior ENGINEER

  To maintain Radio availability of 99.99% for the Vodafone 2G & 3G network in the allotted cluster, worked as a Cluster Manager carrying overall Cluster responsibility.o Process owner for arranging bridge call with all stake holders during P-1 & P2 Incident and sharing RCA/RFO for incident closureTo take care of all the processes of Change request and handle the Change Requests dispensed for the execution.o To perform Monthly Governance meeting with NOC, Circle & OEM/Partners for P-1 & P2 incidents.o Organize and monitor current network operations so that required Service Level Agreements (SLAs) are met.o Coordination with deployment teams for quality of installation and commissioning activities and take over sites with no service affecting punch points.o To perform Software Up-Gradation of Huawei & Ericsson 2G, 3G BTS , Ericsson BSC & RNC.o Preventive maintenance and corrective Maintenance of Microwave & Radio Network.o Software Upgradation, Fault finding and rectification of Ericsson Microwave Traffic node (2P, 6P, 20P).o To Define new cell sites in Ericsson RNC and perform Node B migration activities.o To Take Monthly Backup of BSCEs and RNCs through Local & Remote Login.o To Perform acceptance test of all BSCs, RNCs and expansion magazines.o Presentation of status of BTS and BSCs during monthly governance meetings.o Accountable for overall quality control, management of risks and escalations, audit, and governance. Ensure correct processes and procedures are followed. Show less

• 

  Ericsson

  Jan 2017 - Dec 2022

  Chair Conference calls with relevant technical resources and other key stakeholders to orchestrate resolution of the incident. o Liaise with internal and external stakeholders, ensuring they receive appropriate communication. o Continuous improvement of Standard Operating Procedures (SOP’s) to assist in day to day running of the incident process.o Lead root cause analysis investigations to identify root causes of problems that impact mobility, Data & Internet, Transmission & Video services and drive all problems towards its permanent fix.o Identify trends and potential problem sources by reviewing incidents or history alarms.o To work in a manner towards escalations emails/calls, complaint tickets and feedback service in order to reduce the DSAT and to improve CSAT ratio.o Be a main point of contact for Change communication ensuring that all stakeholders are aware of the high level and product-specific planning, scheduling coordination and communication of Changes.o To perform Network KPIs monitoring, analysis, and investigation with the use of NGPM tool and arrange rectification work for KPI degradation issues.o Drive Network Improvement projects independently, that involves coordination among multiple teams (internal and external/3PP).o To regulate the lifecycle of all incidents/problems reported through the ITSM Tool, ensuring strict adherence to Problem Management processes, and agreed Service Level Agreements.o Also, responsible to work on proactive problem management (Alert analysis and ticket analysis)o Work on value adding activities such as Knowledge base update and management, training freshers and conducting interviews or participation in hiring drives. Show less o Remote integration & configuration of Ericson Traffic Node (2p, 6P, 20p) on Ericsson SO-EM & Huawei RTN (910,950, 980) on NMS.o Configuration of VLAN services end to end in MW Transmission media.o Analysis of Performance, alarms logs of all MW links and to act accordingly for rectification. o Resolution of Errors/ fluctuation issues in the MW links.o SW upgradation activities on Huawei, Ericsson & Ceragon Microwave links.o Root cause analysis of faults in transmission nodes and to perform troubleshooting and rectification activity accordingly. Show less

  • Specialist - Service Management & Network Performance Management

    Mar 2020 - Dec 2022

  • Senior Engineer

    Jan 2017 - Feb 2020
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  Orange Business

  Dec 2022 - Jun 2023

  Problem Manager

  o To Lead and drive Service improvement plans by performing end to end discussions with Customer/Service Carrier/Supplier/ respective stakeholders and arrange permanent fix of the recurrent and chronic issues.o Timely and High-Quality handling of all Service management reports and Problem Requests. o Play an active role in customer onboarding & coordinating service readiness tasks.o Publish Known error data base and Central Knowledge article after acquiring appropriate validations from Customer and concerned teams.o Lead root cause analysis investigations to identify root causes of problems that impact mobility, Data & Internet, Transmission & Video services.o To Ensure all Problem Records and Incident cases are accurately maintained and are of quality in content and keep track of progress against Ticket SLA's.o Monthly preparation & presentation of Problem Management reports to the Customer. Offline emergency cases handling and corrective maintenance in the network.o Provide technical support to Service desk for the resolution of repeated/Chronic problems if required.o Interact with Vendors as well as engineering teams in problem management activities.o Cooperate with Trend analysis teams to determine specific trends and detect root cause of service deterioration.o Drive various improvement projects in line with Service management initiatives. Show less

• 

  Tata Communications Transformation Services (TCTS)

  Oct 2023 - now

  Network Integration Consultant (Client - nbn Australia)

  o Integration and commissioning of 5G & LTE Ericsson BB6630 and RP6651 nodes for multiple services i.e New Site build, Carrier addition, Hardware Reconfiguration for nbn Fixed Wireless Network.o Troubleshooting and configuration of PDUS, PSUs, BFUs and SCUs on eNodeBs.o Integration and configuration of Cisco NCS540 and Cisco ASR900 routers for Network Upgradation.o Readiness and termination of new 10Ge fiber on Cisco Routers with E2E testing.o Verification of Design document for all POI and FAN sites.o Performing LAG testing, Fiber break test, Traffic Redundancy tests on Cisco SWR and LWR.o Migration of LTE and 5G Fixed Wireless traffic from Minilinks to Cisco routers and performing Cutover activities.o Verification of BGP, MPLS and ISIS neighbor’s configuration at Cisco ASR9000.o Performing 1GE to 10GE port expansion activities on LTE/5G nodes by performing parallel config on TX and RAN Nodes. o Implementing L2 and L3 VPN config in Cisco routers.o To execute Ericsson RBS hot swap activities after end-to-end configuration on Ericsson Network Controller.o To perform Microwave Link upgrade and Chasis Swap activities on Ericsson MLs.o Execution of WNTD migration activity with the use of Ericsson Provisioning Suite and NGDM tool.o To perform Mode 3 Scan, RSRP, SNIR and throughput tests after WNTD migration.o To perform license audit for new and existing nodes as per project requirements.o Performing pre and post design checks by using various tools i.e. Appian, WinFiol, Secure CRT, BMC Remedy, MASA, IPACT ENM, EPS, NGDM, Filezilla & CPNR,EPNM,CNC etc. Show less