Brian Baughman

Experience

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  TSA

  Mar 2005 - Jul 2005

  System Administrator

  Responsible for administrative and desktop support for the TSA network (Homeland Security) Including Windows 2000 and Windows XP seats. Domain account administration responsible for creation, deletion, and modification of domain accounts using Active Directory. Responsible for the creation, deletion, and modification of exchange accounts using Active Directory.Responsible for supporting remote access RAS and SSL VPNResponsible for various projects including user migration support, and Field technician support.Responsible for tracking and documenting work using Peregrine Ticket System Show less

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  MindSHIFT

  Jul 2005 - Jan 2006

  Desktop Support Technician

  Responsible for desktop support within Windows 2000 and Windows 2003 domains. Phone support and remote desktop support using terminal services and other remote access software. Domain account administration responsible for creation, deletion, and modification of domain accounts using Active Directory. Responsible for network share and permission management.Responsible for supporting remote access RAS and SSL VPNResponsible for Black Berry supportExperience using Clarify ticket system to manage and update trouble calls. Show less

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  Department of Homeland Security

  Jan 2006 - Mar 2007

  Network Operations System Administrator

  Monitoring network performance using Solarwinds and OpenNMS, and NetIQ. Identifying and troubleshooting network errors. Notification and escalation of outages when necessary.Work closely with Developers and Engineering staff to trouble shoot internal and external network performance problems. Specific tasks include: Managing domain user accounts within Active Directory and V One VPN accounts. Trouble shoot issues with Alteon network load balancers, Linux Dynamo Schedulers, Egenera Blade Frame servers, Microsoft Windows Servers, Redhat ES servers, apache and tomcat Web servers.Developed daily, weekly, and monthly network reports including a daily NOC status report, various web statistics using Webtrends.Conducted Emergency Change Request as requested by upper management to update Redhat ES Linux web, database, and applications servers with new build files.Responsible for tracking and working assigned tickets within Infra ticketing system. Show less

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  Missile Defense Agency

  Oct 2007 - Mar 2008

  Support Desk Technician

  Responsible for onsite and remote desktop support for the MDA. Client support including trouble tickets hardware and software support, network support and service requests.Specific tasks include: Desktop, Laptop and various peripherals. And Network printer maintenance and troubleshooting. Network troubleshooting. LAN/WAN troubleshooting, intranet trouble shooting and change requests including account requests and account maintenance.Responsible for Black Berry support. Specific tasks include: Managing domain user accounts within Active Directory. Responsible for tracking and working assigned tickets within Remedy ticketing system. Show less

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  Marine Corp. System Command

  Aug 2008 - Sept 2009

  Information Systems Coordinator

  Responsible for onsite and remote desktop support for the Marine Corps System Command consisting of approximately 2000 seats. Client support including trouble tickets for hardware, software, and network support and service requests.Specific tasks include: Desktop, Laptop and various peripherals. And Network printer maintenance and troubleshooting. Network troubleshooting. LAN/WAN troubleshooting, intranet trouble shooting and change requests including account requests and account maintenance. Standard operating system and application support Microsoft Windows 2000 and Microsoft XP support, Microsoft Office Professional 2003 And various 3rd party software. Legacy application support and proprietary government application support. Support NMCI technicians with legacy network troubleshooting when necessary.Responsible for BlackBerry support. Oversees NMCI trouble calls and service requests when necessary and provides follow up assistance when required. This includes NMCI tech refreshes, assisting the customer with NMCI Move Add Change (MAC) requests when necessary, Seat ordering and seat upgrades. Working with the Contract Technical Representative (CTR).Manage trouble calls and service requests using Remedy. Show less

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  Army Materials Command

  Aug 2010 - Mar 2011

  Tier II Help Desk Specialist

  Responsible for onsite and remote desktop VIP support for AMC Fort Belvoir supporting Windows Vista, MS Office 2007.Specific tasks include: Server, Desktop, Laptop support consisting of mostly Dell workstations and laptops and various peripherals. Network printer maintenance and troubleshooting. Network troubleshooting. LAN/WAN troubleshooting, intranet trouble shooting and change requests including account requests and account maintenance. Supporting Windows Server 2003, Vista, Microsoft Office Professional 2003/2007 and various 3rd party software. Legacy application support and proprietary government application support. Responsible for remote user support including VPN access. Responsible for server builds and system administration on HP and Dell servers.Responsible for BlackBerry support. Manage trouble calls and service requests using Unicenter Service Desk Ticketing system.Responsible for rotational on call after-hours support Show less

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  Securities and Exchange Commission

  Mar 2011 - Apr 2011

  System Engineer

  Pre-Production Engineer for an infrastructure services contract for the SEC.Responsible for network engineering, network management, all pre production servers. Responsible for (Windows/UNIX/Linux including File/Print and application servers), storage/backups, BCP, Service Desk, Desktop Support, Patch management, and remote access services.Responsible for supporting a large scale high availability computing environments (5000 seats, 500+ servers, 500TB+).Server and systems management support of enterprise production environments.Windows servers (Core services File, Print, DNS, DHCP).Storage (SAN/NAS).Clustered & non Clustered-Server consolidation and optimization.Technology Refresh planning/execution (Replace, Upgrade, Patch).Documentation.Management of geographically distributed sites/locations. Working knowledge of network and information security disciplines. Show less

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  Joint Personnel Recovery Agency

  Sept 2011 - May 2013

  Technical Support Analyst

  • My main responsibility is IT support for the JPRA training facility. This includes migration & support of SIPR & NIPR workstations from Windows XP to Windows 7 64bit using Windows Deployment Services Windows Server 2008 R2.• I support Windows 7 on Wyse thin clients (PCoIP) via VmWare Vsphere; Resource and user management as well as standard workstations & laptops (Dell) (HP) primarily. • Additional responsibilities include new user processing, user and exchange account creation, deletion & management within active directory for NIPR & SIPR domains for both legacy (Windows Server 2003 & current /future domains (Windows 2008 R2).• Network monitoring & support Fiber & CAT5 for NIPR & SIPR domains. File server management & support including permission & share management. VOIP support • Assist with onsite & remote networking & desktop support for JPRA personnel for both legacy (Windows Server 2003) & current /future domains (Windows 2008 R2). Legacy workstations supported are primarily Dell and Gateway workstations & current workstations are HP workstations. Support for Microsoft Office 2007 & 2010 as well as other various standard & proprietary software I.E. DOD/military software. Show less

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  N/A

  Jun 2013 - now

  Relocation Career Sabbatical

  Relocation Career Sabbatical June 2013 – PresentLeft JPRA to relocate to Raleigh, NC. Took over two years off for myself to relax, travel & spend time with friends & family.Spent over two years caring for both of my parents due to multiple major surgeries. After caring for my parents, I started looking for IT support positions in the Raleigh, NC area.Relocated to Northern Virginia September 2018. Actively seeking IT positions in the Northern Virginia Area