Zulfatu Umar Faruk (MNAEG, OMNIP)

Experience

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  Power Holding Company of Nigeria (PHCN)

  Aug 2008 - Nov 2008

  IT/SIWES

  At Power Holding Company of Nigeria (PHCN), I worked at the Sharada Distribution Center in Kano for four months as an intern, diving into the complexities of the energy sector. This hands-on experience sharpened my skills in transmission, time management, and technical writing.I engaged directly in the operations of the distribution center, focusing on optimizing power transmission processes. Precision and efficiency were key as I handled technical documentation, ensuring clarity and accuracy. This role deepened my technical expertise and enhanced my ability to convey complex information effectively.This early exposure to the energy sector sparked my enthusiasm for technology and infrastructure, shaping the trajectory of my career. Show less

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  NIGERIAN COMMUNICATIONS SATELLITE LIMITED (NIGCOMSAT)

  Oct 2010 - Sept 2011

  NYSC Corps Member. Research and Development.

  As an NYSC Corps Member at Nigerian Communications Satellite Limited (NIGCOMSAT) from October 2010 to September 2011, I contributed to the Research and Development department at the Micro Electronic Center. This role allowed me to develop skills in time management, Altium Designer, and printed circuit board (PCB) design.In this position, I engaged in technical writing and collaborated on projects requiring precision and innovative solutions. The experience deepened my technical expertise and fueled my passion for continuous learning and advancement in satellite communications. Show less

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  NIGERIAN COMMUNICATIONS SATELLITE LIMITED (NIGCOMSAT)

  Jan 2013 - now

  In my role of Service Delivery Management, I am dedicated to ensuring that our services are delivered with precision and efficiency. My responsibilities span a wide range of functions, including onboarding and adoption, account management, success planning, and both upselling and cross-selling. I take pride in managing renewals, implementing feedback loops, providing educational resources, and focusing on churn reduction and customer retention.My core focus is on Service Delivery, where I am committed to end-to-end service excellence. I work diligently to establish robust processes and procedures that minimize service downtime and consistently meet or exceed customer expectations.In the realm of Quality Assurance, I uphold high standards of service quality. This involves rigorous monitoring, continuous improvement strategies, and strict adherence to regulatory requirements to ensure we deliver nothing but the best.Building strong, lasting relationships with clients is central to my role. I strive to deeply understand their needs, address concerns proactively, and foster loyalty and retention through thoughtful engagement and advocacy. Show less Operational Plan for iDirect Teleport:I manage the iDirect Application and Equipment Suite, including iVantage Suite applications (iBuilder, iMonitor, iSite), and RF equipment like antennas, BUCs, LNBs, and feed assemblies.i-Drect Network monitoring is a critical aspect of my role. Using tools like iMonitor, I ensure that all network components are operational, identify conditions and events, and analyze traffic graphs to maintain network integrity. My work also involves specialized technical report writing, providing clear documentation of processes and designs, and delivering accurate network performance reports to guide informed decision-making.Operational Plan for Newtec Teleport:For the Newtec Teleport, I manage dashboard applications, including the Management Dashboard, Satellite Earth Station Management System, and Report Tool. My role encompasses SLA and QoS management, and ensuring excellent customer experience.In network maintenance and troubleshooting, I diagnose and resolve issues using advanced tools, adhering to strict methodologies. Routine preventive maintenance of network equipment, such as servers, switches, and routers, is also part of my responsibilities. I support field engineers and installers by conducting critical tests and certifying results.Through these responsibilities, I combine technical expertise with strategic oversight to ensure that our broadband network services meet the highest standards of efficiency and reliability. Show less During my time as a Technical Officer II at the Satellite Control Centre, I played a key role in ensuring the optimal performance of satellite systems. My responsibilities encompassed a range of technical tasks within the Satellite Network Operation Centre (NOC), focusing on test and measurement operations.In this role, I was accountable for configuring and managing ground equipment, including spectrum analyzers, signal generators, and antenna control units (ACUs). I handled the Payload and Carrier Management for NIGCOMSAT 1R, utilizing sophisticated software tools such as Satellite Carrier Spectrum Management (CSM) and the General Information Display System (GIDS). My duties involved monitoring the transponders of NIGCOMSAT 1R, ensuring that everything from output power to noise floors and overall spectrum integrity was in check.I also monitored Ku-band, Ka-band, and C-band carriers, conducting spectrum, Eb/No, and power level assessments to maintain high-quality service. My role required in-depth analysis of various interferences, including adjacent satellite, cross-polarization, and electromagnetic environmental interference, among others. Additionally, I supported the Deputy Manager with link budget calculations, evaluating received signals and accounting for all factors affecting system performance.My work was not just about handling equipment and data; it was about ensuring that our satellite systems operated flawlessly to meet customer needs and performance thresholds. Each task, from interference analysis to performance monitoring, was a step towards maintaining the reliability and efficiency of our satellite services. Show less As a Technical Officer II in the Master Control Room (MCR) within the Direct to Home (DTH) Broadcasting Centre, I ensured the smooth operation of broadcast services through a range of technical responsibilities. I acted as a secondary contact for addressing technical faults, configuring IP/MCR multi-viewers for effective source and feedback monitoring, and overseeing the quality of live and recorded audio and video programs.My role involved meticulous monitoring of broadcast quality, logging fault progress, and maintaining high standards for incoming and outgoing feed sources. I handled the troubleshooting of IP/MCR multi-viewers and tuned satellite decoders to precise settings. Routine testing, preventative, and corrective maintenance of MCR equipment were key aspects of my duties.I generated detailed reports on equipment performance and broadcast quality, offering insights that informed improvements. Working closely with the Assistant Manager MCR, I reported unresolved technical issues and provided updates on program quality. My responsibilities also included supporting MCR activities and training new installers, contributing to a well-functioning and knowledgeable team.This position allowed me to refine my technical skills, enhance my problem-solving abilities, and gain a comprehensive understanding of broadcast operations, all of which have been invaluable in my subsequent roles within the satellite communications industry. Show less

  • Assistant Manager Service Delivery Management.

    Feb 2024 - now

  • Assistant Manager, SBBC

    Jan 2023 - now

  • Senior Officer Broadband Networks

    Jan 2020 - Dec 2022

  • Technical Officer I, Broadband Networks. (Network Operation Centre)

    Nov 2015 - Jan 2020

  • Technical Officer II, NOC Test and Measurement, Satellite Control Centre.

    Sept 2014 - Nov 2015

  • Technical Officer II, MCR/DTH.

    Jan 2013 - Sept 2014
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  Oriflame Sweden Cosmetics / Independent Consultant

  Apr 2015 - now

  Brand Partner, Oriflame Sweden

  Since April 2015, I’ve been proudly representing Oriflame Sweden as an independent Brand Partner. Over the past 9+ years, I’ve had the incredible opportunity to connect with a diverse community of beauty and business enthusiasts while I empower individuals across Nigeria through premium skincare, wellness products, and Oriflame business opportunityIn this role, I’ve not only promoted high-quality cosmetics and wellness programs but I also fostered personal and professional growth within my network. My journey with Oriflame has been about more than just sales; it’s about building lasting relationships and guiding others toward achieving their wellness and business goals.Being a Brand Partner means being at the forefront of beauty innovation and business development. I’m dedicated to helping others embrace their potential, whether through enhancing their skincare routine or seizing entrepreneurial opportunities with Oriflame’s supportive platform.If you’re passionate about beauty and wellness, or curious about starting a journey with a global leader in cosmetics, let’s connect and explore the possibilities together. Show less

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  Zufad Wellness Hub

  Nov 2023 - now

  Campaign Director Community Outreach

  I am honored to lead the “Together Towards Wellness: Empowering Nigerian Youths for a Healthier Tomorrow” initiative at Zufad Wellness Hub. This 24-month campaign is my passion project, aimed at transforming wellness among Nigerian youths through a comprehensive and collaborative approach.In my role, I provide strategic leadership, crafting and executing a campaign strategy that aligns with our organizational goals. My focus is on creating a unified vision that drives all campaign activities and fosters a deep connection with our target audience.Building strong relationships is key to our success. I engage with key stakeholders, including government bodies, corporate partners, and NGOs, ensuring that our campaign gains the support and visibility it deserves. Representing the campaign in public and media engagements allows me to advocate for our cause and drive our message forward.Leading a dynamic team is both a challenge and a joy. I oversee recruitment, training, and development, working to inspire and motivate my team to achieve our goals. Managing the campaign budget and spearheading fundraising efforts are also part of my responsibilities, ensuring we have the resources needed to make a significant impact.My role involves overseeing the execution of wellness programs and events, ensuring they align with our campaign objectives and deliver tangible results. I also direct our marketing and PR strategies, enhancing our campaign’s visibility and crafting compelling promotional content.Adhering to legal standards and providing regular progress reports are crucial aspects of my role. I monitor our campaign’s impact and develop long-term sustainability plans to ensure that the positive changes we make will continue to benefit the community long after the campaign ends.This role allows me to blend my strategic vision, leadership skills, and commitment to community wellness, driving meaningful change and fostering a healthier future for Nigerian youths. Show less

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  G100: Mission Million

  Nov 2024 - now

  G100 Nigeria Country Chair Holistic Wellbeing

  1. Parliamentary Meetings: meeting in the Parliament with legislators and MPs. 2. Ministerial meetings with current and former ministers. 3. CEO Meetings: meetings at a business chamber with industry leaders. 4. Multilateral Meetings: UN agencies / Inter-governmental organisations/ G20/G7/BRICS/ASEAN/EU/AU and others 5. Diplomatic Meetings: with Ambassadors and Permanent Representatives 6. University Meetings: Meetings with University Presidents and HODs. 7. Women’s Groups/NGOs: Meetings with Women associations and NGOs. 8. Youth Connect: Interaction with Youth in schools and colleges. 9. Presence of G100 in panels and events organised elsewhere. 10. Media interaction/TV interviews/Press coverage 11. Courtesy call and photo-op with President/Prime Minister / First Lady. 12. Organise Delegations: Can call upon policymakers, to present the meetings’ recommendations. The framework of G100 - ELLEGOSSSE 13. Nominate and announce new state chairs across the country (with support of the resident global chair and in coordination with the secretariat, so that recommendations can be shared with respective Global Chairs). 14. G100 Meet & Greet event: to meet with members and leaders across sectors. 15. G100 Wing Summit Show less