Franklin Ryland

Experience

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  US Navy

  Apr 2012 - Apr 2017

  Information System Technician Petty Officer Third Class

  Customer Service Call Center: Executed over 1000 hours on call center operator and after-hours technician, providing and promoting good customer relations and customer satisfaction for the company.Hardware Maintenance: Monitored 30 servers on 90 routine maintenance procedures to reduce failure, produced a decrease in failure rate by 33%.Network Administration: Preformed estimated 30 switch configuration changes under supervision.

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  Riverside Technologies, Inc. (RTI)

  Jun 2017 - Feb 2018

  Information Technology Contractor (Break-Fix & Deployment Technician)

  Hardware Maintenance: Perform break fix on 10 - 30 computers daily in a fast-past environment with excellent time management.Management: In charge of maintaining Service Level Agreement (SLA) parameters.Solved Complex Problems: Discovered a flaw in a program for Windows 10 use of AutoCAD fixed with a scan tool on a working computer and a broken computer.

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  Huron Regional Medical Center

  Feb 2018 - Aug 2019

  Information Technology Specialist

  Hardware Maintenance: Setup 40 computers for deployment to the floor.Networking Administrator: Configured and maintained 22 VLANs, 24 Aruba , HP, and Extreme Switches, 7 EXSI Hosts, and 2 SANs.Solved Complex Problems: Company's Active Directory Federation Sever responded to user interaction with an unavailable response. Solved by recreating the server and activating the federation service.System Administrator: Created and maintained 52 virtual/physical servers, 7 EXSI hosts, and Support over 400 computers. Show less

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  TEKsystems

  Aug 2019 - Jun 2020

  Information Techinician Specialist II (Contractor)

  Hardware Maintenance: Upgrade 115 Computer to "Windows 10". Perform Break fix on 100 computers.Customer Service Call Center: Answer and fix issues in under 15 minutes. Create and maintain a ticketing system from calls and emails.Solved Complex Problems: Diagnose Rockwell problems in a machine to fix a scale that inputs scale data to a database. Work with VPN issues to connect users from home. Fix a script for automatic termination for a list of terms for the week.

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  Insuvi inc

  Aug 2020 - Mar 2021

  Infomation System Technician Tier II Contractor

  Hardware Maintenance: Replacing battery and hard drives, as well as re-imaging of machinesCustomer Service Call Center: Over 10 tickets are resolved a week. Help create Knowledge Base articles to increase workflow.Solved Complex Problems: Work with customers to solve problems not able to be googled for direct answers.Exp: fix computer recovery by opening recovery command prompt and using check disk command to fix corruption in boot issues. Diagnose RStudio problem for new version with software concentration and package resolutions. Show less

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  StevenDouglas

  Apr 2021 - Jul 2021

  Information Technology Contractor (Information Technology Specialist Tier II)

  Offering technical assistance on the delivery, configuration,set up, and maintenance of hardware, software, firmware, networking, and system peripherals.Diagnosing, troubleshooting, and resolving hardware, software, networking, and system peripherals issues.Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data.Developing data retrieval and recovery procedures.Keeping up to date with advancements and best practices in ITadministration.Talking to clients through basic problem-solving processes.Following up with clients.Completing support tickets. Show less

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  TQI Solutions

  Aug 2021 - Dec 2021

  Information Technology Contractor (Information Technology Specialist Tier II)

  Offering technical assistance on the delivery, configuration,set up, and maintenance of hardware, software, firmware, networking, and system peripherals.Diagnosing, troubleshooting, and resolving hardware, software, networking, and system peripherals issues.Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data.Developing data retrieval and recovery procedures.Keeping up to date with advancements and best practices in ITadministration.Talking to clients through basic problem-solving processes.Following up with clients.Completing support tickets. Show less

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  Clearwaters.IT

  Dec 2021 - Aug 2024

  Information Technology Contractor (Help Desk Technician II)

  Offering technical assistance on the delivery, configuration,set up, and maintenance of hardware, software, firmware, networking, and system peripherals.Diagnosing, troubleshooting, and resolving hardware, software, networking, and system peripherals issues.Performing diagnostic tests and debugging procedures to optimize computer systems. Documenting processes, as well as backing up and archiving data.Developing data retrieval and recovery procedures.Keeping up to date with advancements and best practices in ITadministration.Talking to clients through basic problem-solving processes.Following up with clients.Completing support tickets. Show less

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  Stefanini Group

  Nov 2022 - Aug 2024

  Information Technology Specialist
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  XOR Services

  Apr 2024 - now

  Information Technology Specialist