Amina Shah

Experience

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  Bardasht

  Jun 2013 - Aug 2013

  Intern

  Worked as an assistant event manager and organized charity events and talks about poverty and women rights.

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  Barclays

  Jun 2015 - Jul 2015

  Intern

  Was responsible for conducting relevant research as well as timely data entry.

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  The Citizens Foundation

  Jun 2016 - Jul 2016

  Summer Intern
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  Youlin Magazine

  Jun 2017 - Jul 2017

  Article Writer
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  Gallup Pakistan

  Jul 2017 - Aug 2017

  Summer Intern

  Conducted interviews, analyzed surveys, and made videos and podcasts related to social and financial issues.

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  MangoBaaz

  Feb 2018 - Jul 2018

  Intern
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  Mauqa Online

  Aug 2018 - Mar 2021

  Marketing and Customer Experience Manager

  Developed and implemented strategies that optimize the customer journey and enhance the overall customer experience through various digital marketing channels.

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  Meld Global

  Feb 2021 - Apr 2021

  Virtual Assistant

  Provided remote administrative and project management assistance to ensure seamless business operations.

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  Bag Gifts

  Mar 2021 - Apr 2021

  Marketing Manager

  Crafted compelling content, managed online communities, and drove engagement across various platforms.

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  Jaw Me

  Mar 2021 - Apr 2021

  Marketing Manager

  Crafted compelling content, managed online communities, and drove engagement across various platforms.

• 

  The Sprocket Media Agency

  Apr 2021 - Nov 2021

  Digital Marketing Strategist

  Crafted digital strategy briefs for clients, delivering strategic direction, objectives, and guidelines to drive their digital initiatives.Planned, executed, and optimized digital marketing campaigns across various channels such as search engine marketing (SEM), search engine optimization (SEO) and social media.Collaborated with web development and design teams to optimize website user experience (UX), functionality, and conversion rates.

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  Telenor

  Jan 2022 - Jun 2023

  Customer Experience Executive

  Develop and implement customer experience strategies that are in line with the objectives, values, and brand commitment of the company.Leverage data analytics and customer insights to assess and report on essential key performance indicators (KPIs) pertaining to the customer experience. Monitor trends, pinpoint areas that require enhancement, and offer actionable recommendations to elevate the overall customer experience.

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  Xgrid.co

  Jun 2024 - now

  Customer Success and Marketing Strategist