Gretchen Coons, SSM, CTFL

Experience

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  Toastmasters International

  Feb 1998 - Apr 2017

  Member

  • District 6 Secretary 2010-2011• Division Governor of the Year for District 6 2009• Area Governor of the year for District 6, Eastern Division in both 2005 & 2006• Toastmaster of the Year, Eastern Division 2007

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  Slumberland Furniture

  Sept 2006 - Jun 2020

  Provide other support for all Slumberland stores (corporate and franchise), and customers• Assist with web chats• Key exchanges for faulty merchandise• Process Web orders Provided accounting assistance to 40 + corporately owned stores. Processed financing transactions. • Troubleshot accounting issues salespeople experience• Formulated new procedure to eliminate duplicate work effort when investigating accounts• Learned primary functions of finance assistant proactively, and filled in when necessary.• Train new hires on complex accounting system increasing team efficiencies• Created instruction manuals for the various job functions.

  • Contact Center Specialist (part-time)

    Jan 2019 - Jun 2020

  • Financial Coordinator/Contact Center (part-time)

    Sept 2006 - Jan 2019
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  U.S. Bank

  Feb 2008 - Dec 2018

  Software Tester -

  Software Test Lead, gaining experience in leading both large (including Capital Expenditure) and small simultaneous projects. · Collaborated with Business Line and Development to ensure full understanding of requirements, design, and testing needs. · Ensured the latest version of testing artifacts are used and properly documented.· Led testing and defect meetings, test plan reviews, and was major contributor to project meetings.· Managed testing efforts on multi-year project for rewrite of a complex application.· Trained peers on Intelligent Test Case Design (ITCD) and Status Reports.· Identified 60 missing and 99 poorly written test cases on one application and developed a plan to resolve the problem.· Eliminated many repetitive and low risk tests from an application test bed.· Worked with Training Team to update courses after identifying outdated selection of courses in TOS U (Internal training program).· Directed testing contractors (both in-house and offshore) on successful CapEx HMDA project.· Developed defect and question document used on large project to enhance discussion and understanding; and cut down on the number of duplicate and non-defects logged.· Presented Projects to Project Governance Review team.· Filled in as BA when needed on projects.· Served in as PM when needed on projects. Show less

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  Media Relations Agency

  Sept 2021 - May 2022

  Publicist
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  Pampered Chef

  Mar 2022 - Nov 2023

  Pampered Chef Consultant

  Consultant for Pampered Chef

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  ExperienceIT, a Globant Division

  Sept 2022 - Nov 2023

  Served as E2E Test Lead at Elevance Health.- Created and led the development of a comprehensiveE2E Test strategy, optimizing the testing process across 18 different applications.- Closely monitored testing progress to ensure the creation and upkeep of crucial test artifacts, enabling thorough analysis and Documentation, which led to 100% of tests executed and passed going into implementation.- Pivotal in establishing new connections between previously unrelated applications, streamlining processes across the project.- Demonstrated leadership in test case creation, guiding and mentoring team members to produce high-quality test cases aligned with project objectives.- Led the collaborative effort to establish essential testing data, working closely with teams to ensure the availability of accurate and pertinent data for comprehensive testing. -Successfully accomplished all the above within an incredibly tight three-month schedule, handling a substantial volume of testing while collaborating with teams inexperienced in such complex testing scenarios. Show less

  • Quality Engineer

    Aug 2023 - Nov 2023

  • E2E Test Lead

    Sept 2022 - Aug 2023
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  Gretchen's Job Search

  Dec 2023 - now

  IT Professional in Career Transition

  Researching companies, networking, training, investigating positions, troubleshooting. Looking for an opportunity which will use my skills.Mentoring others in job transition.