Talk to sales Try for Free
Waheed Hattas

Waheed Hattas

Electronics Technician

Followers of Waheed Hattas262 followers
location of Waheed HattasCity of Cape Town, Western Cape, South Africa

Connect with Waheed Hattas to Send Message

Connect

Connect with Waheed Hattas to Send Message

Connect

  • Timeline

  • About me

    Self Employed ( Uber Driver )

  • Education

    • Athlone Technical College

      2001 - 2001
      Visual Basics Programming Computer and Information Sciences and Support Services

      Majors: Visual Basics

    • Dynamic Training Solution

      1997 - 1998
      Microsoft Certified System Engineer Information Technology Course attended

      Majors: Computer Networking

    • Computer Training Center

      1996 - 1996
      Technical Computing Information Technology ( A+ Equivalent)

      Majors: I.T. Hardware & Microsoft Software

    • Athlone Technical College

      1991 - 1992
      National Technical Certificate Electrical and Electronics Engineering NTC - 4

      Majors: Math, Industrial Electronics

    • Ned Doman Senior Sec. School

      1986 - 1990
      High School Matric

  • Experience

    • Tek Corporation

      May 1993 - Aug 1998
      Electronics Technician

      Completed electronic technical apprenticeship including my trade test with the company. Diagnosed, troubleshoot and repaired electronic equipment. Liaised directly with clients, customer care support teams and management regarding status on repairs.

    • Sony Electronics

      Sept 1998 - Mar 2004
      Senior Digital Electronics Technician

      Repaired electronic equipment (e.g.. Digital and semi profession broadcasting equipment, VAIO computers, digital printers.) Liaised with clients and customer care regarding repairs.

    • Able & Cole

      May 2004 - Mar 2007
      Customer Service Operative

      Resolved customer queries against defined service level agreement. Liaised with customers concerning billing & product information. Signed up new customers. Assisted with data capturing and promotional campaigns.

    • Vodacom

      Apr 2007 - Aug 2010
      Team Leader Data & Internet Support

      Manage a team of technical support consultants ensuring that each member provide the desired quality of service, attain all stats metrics and ensure that the required service levels are met. Assist with escalations and liaise with back office support staff to ensure that a speedy resolution is achieved. Compiled reports and provide weekly feedback to the team, call center manager and supervisor. Assist with Ad-hoc duties such as ( stand in supervisor, assist with interviews for new intake, compile consolidated reports. etc). Technical Support Consultant Provided technical support relating to Vodacom's internet products and services. Install, configure, test, and troubleshoot end users workstations,hardware devices, networked peripheral software products. Ensure that queries are completed efficiently within SLA Show less

    • MWEB

      Aug 2010 - Dec 2015
      Technical I.T. & Webhosting Support

      Technical I.T. SupportProvide technical support relating to the internet service industry.Install, configure, test, maintain and troubleshoot end user workstation, mobile devices,hardware, network peripherals & software products.Stand in Team LeaderManaged a team within the technical support center to ensure that the desired service level agreements mandated by the company are met.Ensure that all duties are performed in compliance to the company’s policies and procedures.Compile weekly and monthly reports as well as provide feedback & resolutions moving forwardto ensure a favourable KPI result.Providing feedback and consolidating reports to senior management relating to the teams performance. Show less

    • Uber

      Apr 2016 - now
      Self Employed

      Currently self-employed as an Uber driver

  • Licenses & Certifications