Ana Guedes

Experience

• 

  PCA Parque de Campismo de Albufeira

  Jul 2011 - Sept 2011

  Rececionista
• 

  ISSIMO

  Apr 2012 - Mar 2015

  Empregada de mesa
• 

  Douro Acima-Transportes Turismo e Restauração, Lda

  Apr 2015 - Dec 2016

  Waitress
• 

  Massimo Dutti

  Dec 2016 - Mar 2017

  Part time Sales Assistant
• 

  ZARA HOME

  May 2017 - Nov 2018

  Store assistant
• 

  Pepe Jeans London

  Aug 2019 - Mar 2020

  Assistant Manager Services
• 

  Manpower

  Dec 2020 - Sept 2022

  Customer service and support, resolution of problems and complains, analyse and validate documents, create processes to handle customer requests, inform assistants of pending processes, errors and the need to contact/callback customer. Perform backoffice tasks. Customer service and support, information on advantages and benefits of marketed services, performing back office tasks, problems/complaint resolution. Service subscriptions.

  • Backoffice Assistant

    Apr 2022 - Sept 2022

  • Customer Support

    Dec 2020 - Apr 2022
• 

  SOGRAPE

  Sept 2022 - now

  Customer Care Assistant

  Registration of orders, sample orders and returns in SAP. Monitor the integration of orders via EDI and ensure their mapping. Ensuring the permanent flow of communication with customers/others, for a continuous improvement of the level of service. Ensuring the maintenance of Pricing. Issuing and sending invoicing documents. Validation of dematerialized invoices in the legal repository. Issue of credit and debit notes. Creation/management of stipulations contracts. Monthly analysis of reasons for differences sent by the Financial Department and offsetting them in customers' current accounts. Control and dispatch of stockouts to customers. Issue of daily and monthly E-dic. Elaborate the KPI's of the area. Show less