Alejandro Ramirez Herrera

Experience

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  Euronetwork & tecnologies

  May 2009 - Apr 2014

  Field Service Technician

  • Installation & maintenance of video surveillance equipment, ensure the best camera sightlines,that cameras are correctly focused, and alarms are properly set up on each installation.• Installing and repairing cable infrastructure, maintaining existing cabling systems, testing recently installed or relocated cables.• Assisting and proving on-site support.• Cleaning the work area and equipment.• Installing cable support structures such as j-hooks, cable racks, and innerduct• Operating vehicles, lifts, ladders, and test equipment• Technical support and troubleshooting guidance pertaining to network,Internet, cable and computer issues.• Delivering exceptional customer experience. Show less

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  Ikono Tech S.A.

  Jun 2014 - Jul 2016

  Field Services Engineer

  • Bring support electromechanical equipment like ATMs Wincor Nixdorf and Diebold brand, computers, printers and enterprise servers within an assigned territory—with the goal of keeping the customers completely assured and satisfied.• Oversee hardware maintenance, installation, network management, multi-vendor maintenance, software support and communications equipment.• Building great working relationships among colleagues and customers based on customer service level agreements when issues come up, my job was to respond them by either handling them, or by pulling in the proper associate, team member, or territory manager who can.• Performing maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).• Always be on the lookout for preventative measures I can take to correct any and all technical problem before they happen.• Capturing customer information to complete any invoicing, staying contact to ensure providing the best possible service.• Disassemble, inspect and test computer equipment Dell and Lenovo brand for warranty repair• Diagnose and resolve Hardware and Software issues• Inventory of computer equipment and associated parts• Assembling computer packages for delivery to our customers• Diagnose computer component equipment faults Install computer software programs as per the customer’s request• Quality Check of completed assemblies to ensure a high quality product• Repair or replace computer equipment, assemblies and software• Clean, verify and package computers for delivery to customers Show less

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  Hidrospot

  Aug 2016 - Dec 2018

  Field Service Technician

  • Respond to scheduled service calls for maintenance and repair or malfunction problems• Diagnose, test, and troubleshoot the equipment• Preventive maintenance and repairs on cooler, heater of the dispenser water devices according to established procedures• Support and collaborate with technical, sales, and customer service department• Assur that all necessary equipment and supplies are available to go to the customer's site to meet all requirements to complete a maintenance• Responsible for the supervision, adjustments, and maintenance of the work tools at my disposal• Participate in the maintenance of quality standards, cooperate within the team to ensure the exchange of information and knowledge• Always following safety standards, both on the job and at client sites• Good interpersonal relationships with co-workers and customers• Ensure effective management of time and priorities• Assure a quick response to emergency calls at the customer's location• Filling out inspection and service reports correctly• Repair and/or replace mechanical or electrical parts; perform electrical and/or mechanical tests to repair and identify problems• Maintain the company supplied tools in good condition Show less

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  Ferrero

  Sept 2020 - Feb 2022

  Production Operator

  • Maximize output of packaging machine by minimizing downtime and waste• Responsible for the strict visual quality of the product throughout the process.• Assuring machine and floors are free from debris and product, maintaining a high level of cleanliness within the production process• Identifying machine problems and ensure they are resolved quickly• Assuring product is packaged according to company quality standards.• Ensuring machine is locked out according to company safety policies and procedures as required• Ensuring Critical Control Points are checks are completed• Monitoring equipment on a regular basis• Ensuring all program requirement/standard regard quality and food safety are practice and maintained• Cleaning and sanitizing areas and equipment during changeovers materials for different presentation production of the product• Working within the guidelines of all applicable aspects of the food safety program (ISO, HACCP, GMP) Show less

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  PICKFORD

  Mar 2022 - Nov 2022

  Service Technician

  • Diagnose, repair and replace parts, disassembly and assembly oil industry equipment such as (4800, 3800 y Modec MT30) Air motor, (Air Caddy) Oil Filter, Pneumatic deadman handle, (HD, MS, NB) Clamshell, (P95-525 Standard y PHD Heavy duty) Pop it, (Highlifts, Grip Tight, Double block and Bleed, G150 Test guns and Ram Packages) Weld test isolation Plugs.• Assist with cleaning and maintenance of all rental equipment• Determine the parts, supplies or tools required to complete service requests.• Maintain and secure test devices and tools used to adjust, calibrate and repair equipment.• Repair equipment to manufacturer specs.• Ensure the service commitment are met within standard response time.• Complete all required paperwork i.e. work orders, repair tags, equipment loaner tags.• Learn and follow the manufacturer's specific guidelines for repairs.• Manage inventory and restocks.• Operate sit down counterbalance walkie stacker, reach truck and crane Show less

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  MAGSHIELD®

  Nov 2022 - now

  Operations Technician

  Responsible for supporting operations management, product design and sales managers. Work with staff from all departments to ensure customers receive high quality products, after sales support, assembly, and packaging of products. * Quoting, invoicing. * Shipping & receiving duties local and internationally.* RFQs & POs.* Inventory control. * Inventory forecast data.* Entered and managed within the company's information system.* Visiting customer workshops for testing and supporting the installation of products.* Drawing and taking measurements of clients' equipment for 3D design.* Procedure guides and product manuals.* Responding customer queries.* 3D designing of new products and providing solutions to needs. * Collaborating and supporting sales and marketing staff.* Maintaining rapport with clients.* Other assigned activities. Show less