Manish Choudhary

Experience

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  Movate

  Jul 2022 - Dec 2024

  Technical Support Engineer

  Experienced Engineer adept at providing efficient solutions and exceptional customer service in fast-pacedenvironments. Proficient in diagnosing and resolving account , hardware, software, and network issuesacross diverse platforms.Provide first-line technical support to customers via phone, email, chat, or remote assistance tools.Provides L1 & L2 remote support on Six operation system (Linux , Mac ,Windows , Chromebook , Android& IOS)Diagnose and troubleshoot software, hardware, and network issues promptly and accurately.Networking Technologies: Expertise in LAN/WAN, routers, switches, firewalls, VPNs, load balancers, andother network infrastructure components.Protocols & Standards: In-depth knowledge of TCP/IP, DNS, DHCP, HTTP, SNMP, and related networkprotocols.Assist customers with software installations, configurations, and updates.Escalate complex technical issues to senior support staff or relevant internal teams for resolution.Document customer interactions, including issue details, troubleshooting steps, and resolutions.Contribute to the development and maintenance of technical documentation, including knowledge basearticles and FAQs.Collaborate with cross-functional teams, including product development and QA, to identify and resolveproduct issues.Stay current with product updates, industry trends, and emerging technologies to provide the bestpossible support to customers. Show less

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  Blackbaud India

  Feb 2025 - now

  Product Support Staff A