Charanteja Alla

Experience

• 

  Knoah Solutions

  Feb 2019 - Jan 2022

  • Helped client partners in performing UAT for the enhancements made on tools handled by agents and website contact forms used by the customers.• Handled a team of 7 people. (Providing them support, Handling the escalations, providing feedback and coaching) • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.• Interacting with clients regarding process and policy updates and defining best practices for project support and documentation• Delivering and implementing the work as per Scheduled milestones Show less

  • Senior Subject Matter Expert

    Sept 2020 - Jan 2022

  • Backoffice Employee

    Jul 2019 - Sept 2020

  • Esupport officer

    Feb 2019 - Jul 2019
• 

  Amazon

  Feb 2022 - now

  • Handling seller issues related to their listings, promotions, and Fulfillment. • Research, identify, evaluate, rationalize, and help select business opportunities for Seller Support team. Identify new ideas and approaches based on interactions with the team.• Assisting to maintain a smooth retail operation between Merchants, Amazon and Customers.• Provides floor support to Associates on e-mail/phone contacts with a focus on improving productivity and quality of the team.• Conducted refresher season for more than 5 teams.• As an SME Provided support, feedback and coaching, Handled the escalations.• Constantly supporting the process Development and giving feedback on the loopholes of the process and new ideas for making the process simpler. Show less

  • Associate Advisor L4

    Aug 2024 - now

  • Contact Resolution Specialist

    Feb 2022 - Aug 2024