Curtis Bringhurst, LSS-YB

Experience

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  Taco Bell

  Jun 2013 - Sept 2014

  Team Member, Team Trainer, Shift Manager

  ● At age 17, became the store's youngest shift manager● Supervised 4-5 employees, ensuring they worked efficiently and safely● Strove for excellence in a goal-oriented setting● Quickly became a proficient team member● Trained more than five employees, one of whom later became a manager● Tactfully engaged with agitated customers

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  Self Employed

  Jun 2015 - Sept 2016

  Landscaper

  ● Carefully trimmed lawns in a timely manner● Supervised 2-3 employees, ensuring they accomplished their duties● Effectively juggled 8-10 happy clients● Remained focused and engaged with the task at hand despite having no supervision

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  Brigham Young University - Idaho

  Apr 2019 - Jun 2019

  Early Morning Custodian

  ● Thoroughly cleaned campus buildings from 4am-7am● Applied safety regulations involving dangerous chemicals● Maintained a 4.0 GPA in my college studies despite awkward work hours and a full school workload

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  Enterprise Rent-A-Car

  Aug 2019 - Dec 2019

  Remarketing Logistics Coordinator

  ● Drove over $1+ million worth of cars without causing even $1 in damage● Organized car lots for quick allocation● Created relationships with local car dealerships● This was a seasonal job during my break from college

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  Resource Corporation of America

  Sept 2020 - Dec 2021

  Patient Support Representative

  ● Leveraged revenue cycle techniques to save each patient $500-$100,000 in medical bills whilerecouping at-risk dollars● Facilitated timely resolution of outstanding balances by connecting patients with appropriateresources and support● Gained exceptional knowledge of Medicaid and County Indigent Program application processes● Represented patients through the appeal process if denied Medicaid coverage

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  The Homestead Assisted Living

  Apr 2023 - Aug 2024

  ● Streamlined medication inventory process, reducing missing medications by 90%● Supervised 25-30 caregivers, aiding and supporting them in their duties● Reduced monthly overtime costs by 88.79% by implementing scheduling software into dailyoperations and following best practices● Educated staff on organizational mission and goals to help employees achieve success● Minimized schedule conflicts by proactively addressing potential issues, leading to smootheroperations and reduced employee stress Show less

  • Assistant Administrator

    Aug 2023 - Aug 2024

  • Administrative Intern

    Apr 2023 - Jul 2023
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  Brigham Young University - Idaho

  Sept 2023 - Dec 2023

  Healthcare Finance Teacher’s Assistant

  ● Tutored 15 students on the fundamentals of healthcare finance● Assisted professor in creating curriculum in accordance with best practices● Graded and provided feedback on coursework in a timely manner

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  University of Utah Health Hospitals and Clinics

  Oct 2024 - now

  Patient Relations Coordinator

  • Evaluate patient relation issues and coordinate with department management to mitigate risk• Investigate complaints, collaborate with involved parties, and recommend resolutions, including negotiation when appropriate• Partner with Risk Management to handle high-level complaints and grievances• Prepare comprehensive case summaries for new cases• Ensure DNV compliance through timely notifications, tracking, and reporting• Maintain documentation and files related to patient relations investigations• Assist in creating special reports and respond to information requests from leadership• Provide guidance on protocol to staff and respond to inquiries• Track concerns and assist in developing metrics for ongoing issue reporting• Analyze trends from variance reports in collaboration with Quality Improvement and Patient Safety teams• Develop and facilitate educational programs and provide in-service training on customer service Show less