Thomas Parsons

Experience

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  Toys R Us

  Mar 2017 - Mar 2018

  Sales Floor Associate/Trainer

  Given the state of the Toys R Us business at the time, I served in many different roles during this period including floor sales, customer service, and front desk/customer service.☑ I was recognized regularly by district and regional management for achieving store metrics and for my contribution efforts.

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  Target

  Mar 2018 - Jul 2019

  Electronic Team Member/Trainer

  In this role I was in charge of Target’s electronic section and was responsible for organizing and verifying electronics inventory and helping customers with product education and selection.As time progressed, I took on more of a leadership role for a team of up to 8 employees.☑ Part of my role was to stay on top of evolutions in technology from television, video games, cellphones, tablets, and other electronic devices. This was something that I excelled at due to my passion for technology and technical gadgets.☑ I was also responsible for electronics asset protection. However, as time went on, I also stepped in to help with the Target Mobile side of the business, something that was not part of the normal day-to-day operation of the store. Show less

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  Apple

  Jul 2019 - May 2022

  Technical Support Specialist, Genius Bar

  While working at Apple’s Genius Bar, I helped customers with a wide range of hardware and software related troubleshooting for their mobile devices.One of the areas that I particularly excelled in is diffusing difficult customer situations when they are frustrated with their devices not working properly. My natural ability to connect with people as well as my technical knowledge allows me to calm customers down quickly and help them get to a satisfactory resolution.☑ Trained and provided feedback and instruction to new Genius Bar employees.☑ Ranked second on a team of 30 for overall customer satisfaction.☑ Ranked in the top-6 store-wide for sessions delivered.☑ Received Apple Mobile Technician certification. Show less

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  CONSOR Engineers

  May 2022 - Nov 2024

  Human Resource Coordinator

  Hired during a post-acquisition period at Consor, I quicklyestablished myself as a go-to resource for human resourcestechnical support, information, and process-related questions.A QUICK OVERVIEW:★ Promoted quickly and on track for a second promotion withintwo years. Manage a team of three HR Coordinators, supportingmultiple regions.★ Integration Success: Assisted with the integration of a newly-acquired engineering firm, facilitating the transition of 70+employees and aligning processes and systems.★ Benefits Enrollment: Achieved 100% benefits enrollment for400+ employees within two weeks.★ LMS Management: Maintained digital LMS platforms, runningreports, analyzing employee data, and identifying cost-savingopportunities. Partnered with IT to ensure equipment readinessand manage IT ticketing systems.★ Training Development: Managed LinkedIn Learning andRedVector online training curricula, created compliant trainingcontent, and tracked training compliance for OSHA and field safetyrequirements.★ I-9 Compliance: Facilitated a successful I-9 audit, ensuringcompliance for 1,600 employees by partnering with Mitratech andproviding necessary data and support.★ Partnered with the safety director to create safety trainingprograms and content, ensuring compliance with safetyregulations and OSHA requirements.★ Active committee member and HR/IT representative, providingfeedback to the CPO and CTO on HR and IT-related issues, andsuggesting process streamlining and automation improvements. Show less

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  Parametrix

  Nov 2024 - now

  Human Resources Generalist