Talk to sales Try for Free
Robert Vilumis

Robert Vilumis

Workforce Management & Reporting Analyst

Followers of Robert Vilumis97 followers
location of Robert VilumisGreater Chicago Area

Connect with Robert Vilumis to Send Message

Connect

Connect with Robert Vilumis to Send Message

Connect

  • Timeline

  • About me

    ►Leadership ►Workforce Management ►Business Analysis ►Data Analytics ►Six Sigma Black Belt

  • Education

    • Elgin Community College

      -
      Associate of Science - AS Science 4.0

    • University of Illinois at Chicago

      -
      Bachelor of Science - BS Statistics and Operations Research

      Activities and Societies: Polish American Student Association

  • Experience

    • Rail Europe

      Jan 2006 - Jun 2019
      Workforce Management & Reporting Analyst

      OVERVIEW: Hired to lead ongoing optimization of workforce management business processes. Managed staff of 50 plus employees at a $2.5 million annual operating budget. Key partner in the business case, development, design, and implementation of the interactive voice response system (IVR), contact center express (data pop-up screen), e-mail management, virtual hold technology, telephony upgrades, live chat tool, intra-office reporting tools, and management database tools. Supported HR leadership to maintain staffing and overtime budgets, determined staff changes and decisions, and processed payroll as needed. Ad-hoc HRIS analysis for payroll and staff allocations costs, attrition, attendance, and overtime. Created documentation and implemented staffing policies and incentives. Key partner in the business case, development, design, and implementation of reporting tools and management of databases. Reported to: Deputy Chief Operating Officer – Vice President Operations. Show less

    • Advocate Aurora Health

      May 2020 - Sept 2020
      Contact Center Analyst

    • UScellular

      Sept 2020 - now

      • Manager Digital Analytics & Performance

        Feb 2024 - now

      • Contact Center Analyst

        Sept 2020 - Feb 2024

  • Licenses & Certifications

    • Intermediate MS PowerPoint Certified

      Computer Training School
      Oct 2009

    • Advanced MS Access Certified

      Computer Training School
      Sept 2009

    • Business Analysis Fundamentals Certified

      American Management Association
      Oct 2011

    • Alteryx Designer Core Certified

      Alteryx
      Dec 2022

    • Machine Learning Fundamentals Micro-Credential

      Alteryx

    • IASSC Certified Black Belt

      International Association for Six Sigma Certification
      Jan 2018

    • Google Analytics

      Google Digital Academy (Skillshop)