Anthony Umeh

Pay Roll Officer/Administrative Assistant (NYSC)

2000 followers

Lagos State, Nigeria

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Timeline
About me
Voice of the Customer & Advocate for Exceptional Customer Experience || Quality Assurance || Relationship Management Specialist
Education
- Nigerian Institute of Management (Chartered)
  -
  Proficiency Certificate in Management
- Imo State University, Owerri
  -
  Bachelor’s Degree
- Metropolitan School of Business & Management (UK)
  -
  Advanced Professional Certificate
Experience
- Ministry of Information, Orientation and Mobilization, Akure
  Nov 2007 - Sept 2008
  Pay Roll Officer/Administrative Assistant (NYSC)
- Monique Nigeria Limited
  Nov 2008 - Jul 2010
  Client Services
- Airtel Nigeria
  Dec 2010 - Oct 2012
  Customer Support Representative
- Diamond Bank Plc
  Jul 2013 - Jan 2015
  Team Lead, Customer Support
- Jumia Group
  Jan 2015 - Dec 2019
  - Quality Assurance Manager
    Jan 2018 - Dec 2019
  - Customer Experience Lead (Senior Travel/SalesAdvisor)
    Sept 2015 - Jan 2018
  - Complaint Resolution Lead
    Jul 2015 - Sept 2015
  - Travel Advisor
    Jan 2015 - Jul 2015
- Jobberman Nigeria
  Feb 2021 - Jul 2022
  Team Lead, Operations & Customer Experience
- Union Systems Limited
  Jul 2022 - Sept 2023
  Senior Specialist, Customer Advocate and Training
- Coronation Registrars Limited
  Oct 2023 - now
  Head, Customer Experience
Licenses & Certifications
- Project Management Essentials Certified
  Management & Strategy Institute
  Apr 2020
- Enterprise Design Thinking Practitioner
  IBM
  Apr 2020
  View certificate
- Fundamentals of Credit
  Corporate Finance Institute® (CFI)
  Apr 2020
  View certificate
- The Fundamentals of Digital Marketing
  Grow with Google Africa
  Apr 2020
  View certificate
- IBM New Collar Professional Skills
  IBM
  Apr 2020
  View certificate
- Customer Service Foundations
  LinkedIn
  Jul 2017
  View certificate
- Become a Customer Service Specialist
  LinkedIn
  Aug 2017
  View certificate
- Communication
  LinkedIn
  Jul 2017
  View certificate
- Leading a Customer-Centric Culture
  LinkedIn
  Jul 2017
  View certificate
- IBM New Collar: Customer Engagement Specialist
  Coursera
  Apr 2020
  View certificate
- Lean Six Sigma White Belt Certified - v4.0
  Management & Strategy Institute
  Apr 2020
- Proficiency Certificate in Management
  Nigerian Institute of Mangement (NIM)
  Nov 2008
- Managing Customer Expectations for Frontline Employees
  LinkedIn
  Aug 2017
  View certificate
- Managing Customer Expectations for Managers
  LinkedIn
  Jul 2017
  View certificate
- Embracing Change
  LinkedIn
  Jul 2017
  View certificate
- Advanced Professional Certificate In Total Quality Management
  Metropolitan School of Business & Management (UK)
  Oct 2021
- Customer Service: Creating Customer Value
  LinkedIn
  Aug 2017
  View certificate