Emmanuel Baiz

Experience

• 

  Neoris Logistics Inc

  Mar 2014 - Apr 2015

  Technical Support Help Desk

  Monitoring of Servers, Monitoring of Services, Technical Support remotely and physically to employees of the company and external, Support to internal applications of the company, Network Configuration and Support in windows 7, 8 and 8.1

• 

  Honeywell

  Jul 2015 - May 2018

  Onsite Support and IT Solution

  Support local sites in Monterrey and Remotely arround the world.Activities1. Support users for laptops, desktop and Mobiles.2. Manipulation of Tapes library of Dell.3. Network patch panel verification.4. Tickets follow cases. (Remedy and service Now.5. Create user manuals for employe of the new tools inside the company.6. Follow process of closing site.7. Follow process of IT scrap destruction.8. Follow process of Warranty for Notebooks and Desktop with Dell.9. Installation of New Hardware and Software for employe.10. Image installation.11. Follow process to report virus issues.12. Follow process to mitigate devices with virus.13. Implementations Projects and follow in site. Show less

• 

  Steelcase

  May 2018 - Sept 2022

  Infrastructure Global Team Take More Responsibilities and engagement with the business. Working Directly whit IT Providers, Internal IT Projects, IT Support

  • Infrastructure Engineer

    Nov 2020 - Sept 2022

  • IT Customer Experience L2

    Jul 2019 - Oct 2020

  • IT Analyst

    May 2018 - Jul 2019
• 

  KGPCo

  Jul 2022 - Nov 2022

  Information Technology System Administrator
• 

  Nagarro

  Nov 2022 - now

  Senior Information Technology Analyst